Job Description

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary:

The Security Account Manager is the primary operational and client relationship leader for a healthcare security contract, responsible for the delivery of compliant, high-quality security services across hospital campuses, clinics, and ancillary medical facilities. This role ensures contract adherence, service excellence, staff performance, risk mitigation, and proactive partnership with client leadership in a complex, patient-centric environment. The position requires subject-matter expertise in healthcare security operations, regulatory standards, de-escalation practices, and emergency response.

Key Responsibilities

Client & Stakeholder Management

Serve as the principal point of contact for hospital administrators, clinical department heads, and security leadership. Conduct regular client meetings, provide performance updates, and address operational issues swiftly and professionally. Interpret client needs and translate operational expectations into actionable security programs. Maintain proactive communication to ensure strong client satisfaction and contract retention.

Operational Leadership

Oversee day-to-day security operations across assigned healthcare sites, ensuring full staffing, shift coverage, and compliance with post orders. Lead a team of supervisors, officers, and specialized security personnel (e.g., patient watch, ED security, behavioral health support). Develop and refine post orders, response protocols, and incident workflows specific to clinical environments. Ensure compliance with Joint Commission standards, CMS requirements, HIPAA privacy protections, and other healthcare regulatory obligations. Manage scheduling, training, payroll accuracy, and timekeeping integrity.

Risk Management & Incident Response

Direct response to escalations, critical incidents, and disruptive behaviors in coordination with clinical staff. Oversee incident investigations and reporting, ensuring documentation meets hospital and company standards. Identify trends in safety, workplace violence, and environmental risks; produce proactive mitigation strategies. Lead after-action reviews following major events and ensure corrective actions are implemented.

People Leadership & Development

Recruit, onboard, and train security personnel to meet the unique demands of a patient-facing environment. Conduct coaching, counseling, performance evaluations, and corrective action as needed. Promote a culture of customer service, professionalism, de-escalation, empathy, and patient dignity. Ensure certification and training compliance (e.g., CPI, MOAB, BLS if required, healthcare-specific modules).

Financial & Contract Management

Manage contract financial performance, including budget adherence, overtime control, and forecasting future needs. Support contract growth opportunities and develop proposals for expanded or enhanced services. Review and approve invoices, monitor KPIs, and ensure performance aligns with contractual obligations.

Reporting & Compliance

Produce weekly, monthly, and quarterly client reports summarizing security metrics, incident data, staffing performance, and program outcomes. Maintain compliance with company policies, labor regulations, and healthcare security best practices. Conduct audits on training, licensure, equipment, and adherence to standard operating procedures.

Qualifications

Required:

Minimum 5 years of security management experience, preferably in a healthcare environment. Strong knowledge of healthcare security operations, emergency management, and de-escalation practices. Experience supervising multi-site or large, complex teams. Demonstrated client-facing communication and relationship management skills. Ability to work varied hours, including after-hours response for emergencies. Proficiency with incident management systems, scheduling platforms, and standard office software.

Preferred:

Healthcare Security Officer (CHSO) or Certified Healthcare Protection Administrator (CHPA) credential. Experience supporting behavioral health, emergency departments, or patient watch programs. Background coordinating with clinical leadership, risk management, and hospital safety departments. Knowledge of Joint Commission and CMS regulatory frameworks.

Work Environment & Expectations

Must be able to work onsite at hospital or clinic locations. Requires periodic walkthroughs of emergency departments, behavioral health units, inpatient floors, and public areas. Physical capacity to respond to emergencies, stand for extended periods, and support de-escalation efforts if needed.
Duties, responsibilities and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.

Job Type: Full-time

Pay: $130,000.00 - $150,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Ability to Commute:

Baltimore, MD (Required)
Work Location: In person