Job Description

Summary

The Secretary of Nursing Services is responsible for the initial contact with caregivers, customers, patients, and visitors. The Secretary performs caregiver, education, and patient scheduling tasks as well as insurance & licensure verification and assuring the information obtained is accurate and entered correctly. May be responsible for the collection of payments. The Secretary answers incoming phone calls, maintains files, copies staff materials, and schedules/coordinates appointments or meetings as directed. Additional duties include:
Ordering/maintaining office supplies Mail coordination Complete charts or graphs as well as audits and division tracking Clerical functions such as taking and processing meeting minutes

Education, Knowledge, Skills, & Abilities

High School Diploma or GED equivalent. Medical Terminology required Intermediate computer experience required. Knowledge of Windows-based software packages required. Strong interpersonal and communication skills Excellent customer service skills Organized, accurate, detail oriented, ability to prioritize, multitask, and meet demands Ability to problem-solve and work independently Excellent telephone etiquette skills

Required Length and Type of Experience

Office or Medical Assistant training, preferred

Required Licensure or Certification

BLS recommended


Completion of office or medical assistant training, preferred

Required Physical and Environmental Demands

Typical physical demands include a high degree of dexterity and repetitive hand/wrist motions to produce materials on the computer. Normal or corrected vision, normal or corrected hearing. Extensive sitting and frequent walking. Occasional lifting and carrying items from 5 to 20 pounds. Ability to work in a high-stress environment.