Job Description

Job Objective

Under the supervision of the unit manager and/or charge nurse, the unit secretary competently performs department secretarial tasks as well as various supportive duties.

Duties and Responsibilities:

Essential Duties and Responsibilities

Provides normal clerical support as needed to support unit functions such as copying, scanning, typing, filing, faxing and ordering of department supplies. Assembles/maintains medical records according to hospital/unit practice. Processes patient paperwork and prioritizes according to highest need. Ability to learn required computer skills within orientation period and maintains competency. Transcribes physician orders accurately, timely, and efficiently. High degree of involvement with patients and family members. Transports patients when required. Performs errands when assigned to facilitate unit work flow; i.e. transports specimens to lab, acts as messenger to various departments, etc. Answers telephones in a courteous manner and directs calls appropriately. Assist in maintenance of safe, comfortable, and therapeutic environment for patients. Assists as needed in completion of unit support record keeping, department reports and/or statistical sheets and department meeting minutes. Maintains department specific certifications. Maintains department inventories. Operates technical equipment safely and appropriately. Orders requisitions for a variety of hospital services. Demonstrates knowledge regarding special needs and behaviors. Answers call lights. Thins charts as needed. Copies charts for transfers as needed. Rounds for discharges; assesses empty bed status. Processes and coordinates information for team leaders and charge units as needed.

Non-Essential Duties:

Assists in special projects as assigned Other duties as requested

Knowledge, Skills and Abilities:

Knowledge

Working knowledge of basic medical terminology or ability to successfully complete studies in medical terminology within six (6) months of employment.

Skills

Clear and concise communication skills

Abilities

Ability to establish and maintain effective working relationships with staff, clinicians, and other health team professionals

Core Competencies: All AVH employees will effectively demonstrate these behaviors:

Accountability


Action Oriented



Customer Focused



Compassion



Effective Communication


Teamwork



Ethics & Values



Integrity & Trust

Education and Experience:

Education

High school diploma or equivalent Participates in age specific educational and training programs.

Experience

Minimum one year experience in an acute care setting preferred Previous secretarial experience greater than one year preferred Medical terminology preferred

Required Licensure and/or Certifications:

Possess and maintain current certification in American Heart Association Basic Life Support (BLS) for Health care Providers

AVH Conduct/Compliance Expectations

:


Ability to adhere with AVH Absenteeism and Tardiness Policy Ability to adhere with AVH Leaves of Absence Policy Ability to adhere with AVH Paid Time Off (PTO) Policy Ability to adhere with AVH Recording of Hours Worked Policy Ability to adhere to the department dress code Ability to organize work and establish priorities Ability to expand on own initiative in performance of duties Skill and ability to follow the telephone etiquette/standards Conforms to AVH Standards of Excellence Ability to function effectively under pressure and meet time parameters Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH Ability to maintain the confidentiality of patient, hospital and department information Ability to adhere to safety rules and regulations Safely and effectively uses all equipment necessary to carry out duties Ability to interpret and function under hospital and department policies and procedures Conforms with required and appropriate JCAHO requirements Conforms with and supports hospital quality assurance and improvement guidelines Ability to participate effectively in department and hospital staff education Display a willingness to work as a team player Ability to give and support the highest level of patient/customer satisfaction at all times Supports and adheres to the values and mission statement established by the AVH Board of Directors Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its requirements; complies with duty to report behavior standard; demonstrates understanding of purpose for a Compliance hotline and the importance of seeking guidance from a supervisor or the Compliance Officer when in doubt regarding a possible compliance issue Ability to follow the Code of Business Conduct (Standards of Business Ethics and Integrity)

Physical Requirements and Working Conditions:

Work often performed under demanding, emotional, and physical conditions. Accepts additional workload during times of unexpected circumstances (e.g., high activity, high census, and sudden emergencies).


A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

Education and Experience:

Education

High school diploma or equivalent Participates in age specific educational and training programs.

Experience

Minimum one year experience in an acute care setting preferred Previous secretarial experience greater than one year preferred Medical terminology preferred

Required Licensure and/or Certifications:

* Possess and maintain current certification in American Heart Association Basic Life Support (BLS) for Health care Providers