Job Description

About This Role Discover. A brighter future. With us, you\xe2\x80\x99ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it \xe2\x80\x94 we want you to grow and make a difference at one of the world\'s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Class Start Date: May 2023 Available Shifts: OH, DE, NJ, MD, PA, (EST) 1:00 PM - 10:30 PM, M-F w/wkds (FX) EST 2:00 PM - 11:30 PM, M-F w/wkds (FX) EST 2:30 PM - 12:00 AM, M-F w/wkds (FX) EST UT (MDT) 11:00 AM - 8:30 PM, M-F w/wkds (FX) MDT 12:00 PM - 9:30 PM, M-F w/wkds (FX) MDT 12:30 PM - 10:00 PM, M-F w/wkds (FX) MDT AZ (MST) 10:00 AM - 7:30 PM, M-F w/wkds (FX) MST 11:00 AM - 8:30 PM, M-F w/wkds (FX) MST 11:30 AM - 9:00 PM, M-F w/wkds (FX) MST Starting Wage: Minimum of $17/hour This is a Temporary Position with the Opportunity to Promote to a Full Time Role! Discover Perks

• 401k
• Paid Training
• Onsite cafeteria
• Coaching and development
• Opportunity to promote to permanent employment based on performance, attendance and business need

What You\xe2\x80\x99ll Do

• Handle basic and routine Student Loan inquiries via multiple channels, generally through phone, online chat, or document processing. Student Loan Account representatives use computerized system for tracking, information gathering, and/or troubleshooting.
• Respond to customer inquiries by referring them to published material, secondary sources, or more senior staff. Navigates a computerized data entry system or other relevant applications. Must have excellent verbal communication and problem-solving skills and be comfortable with multi-tasking, as needed.

How You\xe2\x80\x99ll Do It

• Assist customers by being Helpful, Engaging, Resourceful, and taking Ownership, in a fast-paced environment via phone, chat, or through customer document processing.

Qualifications You\xe2\x80\x99ll Need

Bonus Points If You Have

• High school diploma or GED
• 1+ years of experience in collections, customer service, call center or related field

#INDDFS #ZRDFS #Remote #BI-Remote What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)