Job Description

Summary


We're looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. A Thompson restaurant server will engage in casual conversation and create the restaurant experience by their style and service attributes.

This seasonal position is for the duration of Frost's Holiday Bar.

Essential Duties/Tasks/Responsibilities

Respond to guest requests in a timely, friendly and efficient manner Ensure knowledge of menu and restaurant promotions and specials Take guest food and/or beverage orders and input orders in appropriate point-of-sale system Retrieve and deliver food and beverage orders in a timely manner Ensure guest satisfaction throughout the meal service Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times Anticipate guest needs, ascertain satisfaction, and offer suggestions Properly and accurately close guest checks Process cash and credit card payments Breakdown, clean and set-up of tables, buffets, and food stations Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Complete closing duties, including restocking items, turning off lights, etc Ensure adherence to quality expectations and standards All other duties as assigned by leadership

Qualifications

Knowledge/ Skills

Knowledge of guest service etiquette and proper food and beverage serving techniques in compliance with company standards. Ability to perform all tasks related to restaurant server and proficiently use job-related software, and property management systems Knowledge of cocktails and proper cocktail mixing techniques. Knowledge of wine, beer and all other alcoholic and non-alcoholic beverages. Knowledge of food and food preparation techniques. Ability to remain calm in various situations, use sound judgement and effectively solve problems Ability to work quickly, prioritize, and maintain service at multiple tables at a time Ability to read and interpret documents such as safety rules and procedural manuals Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages Strong written, verbal, and interpersonal skills

Minimum Qualifications

A true desire to satisfy the needs of others in a fast paced environment. Refined verbal communication skills. Must have physical stamina to lift moderate amounts of weight. Ability to stand for long periods of time.

Work Environment/Conditions

Must be comfortable working in a shared space, with constant noise, without the use of a private office. Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Physical Demands

Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. * Reach overhead and below the knees, including bending, twisting, pulling, and stooping