Job Description

Benefits:

Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development


As a Client Service Associate, you are the first point of contact for our clients, whether they visit in person or call us. We provide a valuable service by guiding our clients through tax codes, rules, and processes, and the Client Service Associate plays a crucial role in our team.



We offer flexible scheduling options, including day, evening, and weekend shifts, with both full-time and part-time seasonal positions available. There's also the opportunity to return year after year.



In this role, your responsibilities will include providing excellent customer service, assisting with phone calls and emails, scanning documents, verifying client identity, data entry, assisting admin with tasks provided and supporting our Tax Professionals with client records.



To succeed in this position, you'll need:

A passion for delivering extraordinary customer service. Excellent communication and interpersonal skills. Experience working in a fast-paced environment. Basic computer proficiency.


PTIN Certification: Yes


By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.