Job Description

Description:

Isaiah House, a Christ-centered nonprofit organization is seeking a highly organized and proactive

Scheduling Supervisor

to oversee and coordinate scheduling for medical and dental services across our programs. This leadership role ensures timely access to care, efficient provider utilization, and accurate scheduling practices in alignment with FQHC compliance standards. The ideal candidate will have prior experience in healthcare scheduling, team leadership, and a strong understanding of clinic workflows.


Requirements:###

Key Responsibilities

Scheduling Operations

Supervise daily scheduling functions for all medical, dental, and behavioral health providers. Maintain efficient appointment templates and schedules in the EHR system to maximize access and provider productivity. Manage the rescheduling process due to provider availability, staffing changes, or client needs. Monitor appointment trends, cancellations, and no-show rates and implement improvements as needed.

Team Leadership & Supervision

Lead a team of schedulers and front-office support staff, ensuring excellent service delivery and client interaction. Provide training, support, and regular performance feedback to staff. Collaborate with department heads and HR to address performance or operational challenges.

Compliance & Coordination

Ensure all scheduling practices comply with FQHC regulations, HIPAA, and internal policies. Coordinate closely with medical records, billing, and clinical teams to align care delivery and documentation. Participate in audits, reporting, and data validation related to appointments and service access.

Customer Service & Communication

Serve as the point of contact for scheduling escalations and complex appointment needs. Promote a patient-first mindset and ensure respectful, professional communication in all interactions. Foster effective coordination between clinical departments and external partners.
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Qualifications

Required:

+ High school diploma or equivalent; Associate's or Bachelor's in Healthcare Administration or related field preferred.
+ Minimum 3 years of healthcare scheduling experience, with at least 1 year in a supervisory or lead role.
+ Strong knowledge of EHR and scheduling systems (e.g., eClinicalWorks, Dentrix, or similar).
+ Demonstrated understanding of FQHC standards and healthcare compliance.

Preferred:

+ Experience working in a nonprofit, faith-based, or behavioral health organization.
+ Bilingual (Spanish/English) is a plus, but not required

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Work Environment & Physical Demands

Office-based within a clinical setting. May require occasional travel to other Isaiah House locations. Frequent use of computers and office equipment; ability to sit and stand for extended periods.
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Why Join Isaiah House?

As a Scheduling Supervisor, you will directly impact the efficiency and quality of care across our programs. Join a mission-driven team that is committed to transforming lives through hope, healing, and faith-centered care.