Job Description

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist; registration clerk; or medical assistant.

JOB REQUIREMENTS

Minimum Education



High school diploma or general equivalency diploma (GED)

Minimum Work Experience



Minimum one year of experience in an appointment scheduling position

Required Licenses/Certifications

Required Skills; Knowledge; and Abilities



Knowledge of medical practice protocols related to scheduling appointments Knowledge of manual/computerized scheduling systems Knowledge of customer service principles and techniques Skill in communicating effectively with physicians/clinicians about scheduling preferences Skill in maintaining master appointment schedule via manual or computerized means Skill in producing reports about appointment patterns as needed Ability to multitask effectively; dealing with phone calls; in-office patients; staff; and others pleasantly Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency * Ability to analyze situations and respond appropriately