Job Description

Scheduling Navigator Job Summary: The Scheduling Navigator provides support to the health centers by managing daily staff schedules. The Scheduling Navigator will manage all daily schedule changes as well as prepare monthly staffing schedules. The scheduling navigator will assist health centers achieve their patient access goals by monitoring schedule opportunities, communicating with patients in the tickler system as well as work from short call / wait lists. This position is full time remote, non-exempt status with the work hours of 6:00 am \xe2\x80\x93 2:30 pm, Monday-Friday and reports to the Operations Director. Education and Experience:

• High School Diploma or equivalent
• Previous scheduling experience preferred.
• Experience with Microsoft Office suite required.
• Knowledge of basic dental, medical, and behavioral health terminology preferred.

Standards of Behavior:

• Commitment To Service
• Respect
• Quality
• Teamwork
• Patient Focus
• Integrity
• Accountability
• Caring & Compassion
• Professionalism
• Listening & Responding
• Safety
• AIDET

Job Related Competencies:

• Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself \xe2\x80\x9cin the shoes\xe2\x80\x9d of another and to view a situation from their perspective.
• Attention to Detail- The ability to process detailed information effectively and consistently.
• Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences.
• Values And Ethics- Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair.
• Time Management- The ability to effectively manage one\xe2\x80\x99s time and resources to ensure that work is completed efficiently.

Duties/Responsibilities: Staff Scheduling

• Acts as direct contact for all daily staffing changes.
• Maintains staff schedules, creates a computerized scheduling template for medical, dental, and behavioral health.
• Notifies staff of office reassignments.
• Formats, prints, and posts monthly staff schedules.
• Utilizes communication tools to notify sites of daily staffing changes.
• Notifies employee health of reportable symptoms.
• Provides communication to Directors and Managers of frequency concerns.
• Responds to questions and inquiries from employees and managers regarding schedule.
• Works collaboratively with managers on scheduling issues.
• Inputs and updates employee information in scheduling program.
• Maintains knowledge of staff credentials for appropriate fill in placement.

Patient Scheduling

• Monitors patient schedules for access opportunities.
• Communicates with team members appointment availability.
• Completes ticklers for medical, behavioral health, and dental.
• Follows up on past due appointment for hygiene to fill schedules.
• Thorough understanding of scheduling guidelines for medical, behavioral health, and dental.

Other

• Compliance with the CCHS remote work policy.
• Follows CCHS Standards of Behavior
• Regular, reliable attendance is a requirement of this job.

Job Type: Full-time - Fully Remote (Telework) Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule: 8 hour shift Monday to Friday Note: As a healthcare organization that accepts Medicare/Medicaid - we are required to comply with all Federal mandates related to vaccines. This requirement applies to all current and future Choptank employees.