Job Description

Job Summary

We are seeking a dedicated and detail-oriented Scheduling Coordinator/ Treatment Coordinator to join our healthcare team. The ideal candidate will play a vital role in ensuring smooth operations within our dental practice, providing exceptional support to both patients and healthcare providers. This position requires a strong understanding of medical terminology, billing processes, sales and patient management systems.

Responsibilities

The responsibility of the Scheduling Coordinator/Treatment Coordinator is to help the potential patient clearly understand, and facilitate their commitment to, the services provided by the clinic Warmly greet each visitor to the center in a timely manner Distribute all necessary paperwork to patients and assist with completion of paperwork as necessary Collect payments as needed Check out patients and ensure next visits are scheduled as directed Ensure follow-up for hygiene after final appliance delivery and track follow-up Be always available to incoming patients, vendors, visitors, etc. - never leaving the front unattended during office hours, ensuring completion of scheduling for the last patient of the day Answer questions for patients about their visits; communicate questions to designated team member when necessary Respond to patient inquiries with a general knowledge of our products and services. Constant review of lobby to ensure appearance is clean and stocked Ensure office supplies for front office are stocked and communicate with Human Resource Manager for necessary supply orders Ensure patient communications are carried through to resolution Secondary responder to phones. Take messages or redirect call to another staff member as required. Understand the patient experience and ensure that we are exceeding patient expectations through every step of the patient experience Cultivate lasting professional relationships with patients Present the services provided in a clear, concise, memorable and impactful way Schedule Smile Design for the patient Use trial closes in the presentation Make the final close with a firm commitment Complete all necessary paperwork and documents Present and assist completion of financing options. Review and utilize patient insurance plans. Ensure that patients complete and pay for their individual treatment plans Remove barriers to completion of dental implant treatment plans Complete chart notes, track and upload patient documents daily. Request help from office manager and scheduling coordinator as needed, but it is your responsibility to ensure these tasks are completed. Monitor KPIs for your position

Requirements

High school diploma required; college degree preferred Warm and inviting personality Ability to work a flexible schedule Ability to answer questions in a clear and concise manner Ability to educate consumers on products and services Engaging and friendly; excellent interpersonal skills Ability to build strong business relationship Ability to work in a stressful environment and maintain a pleasant demeanor Telephone experience required Advanced oral and written communication skills Dental/medical knowledge preferred Strong organizational skills Must be a team player Commitment to providing excellent customer service and patient care Basic computer skills, strong keyboarding skills and knowledge of software including Microsoft Office Suite i.e., Word, Excel, Power Point Minimum of 2-5 years of B2C sales experience strongly preferred Bi-lingual speakers are welcome Basic CPR Certification.
If you are passionate about healthcare and possess the skills necessary to excel as a Scheduling Coordinator/ Treatment Coordinator, we invite you to apply for this rewarding opportunity.

Compensation will be be based on candidate's level of experience

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Retirement plan Vision insurance
Work Location: In person