Job Description

About Us

We are an up-and-coming security company experiencing rapid growth and are looking for motivated individuals eager to grow with us. At ASG Security, we don't just offer a job -- we provide opportunities for development, learning, and advancement. Our team is passionate about delivering exceptional service while building a secure future for our clients and employees alike.

Position Overview

We are seeking a

Scheduling Coordinator

to join our dynamic team. This role is critical to ensuring smooth and efficient communication between our clients and field technicians. You'll be responsible for managing inbound and outbound contact, scheduling appointments, documenting customer accounts, and supporting the operational flow of our service delivery.

Key Responsibilities

Coordinate and schedule service appointments between customers and field technicians. Handle inbound and outbound communications via phone, email, or text with professionalism and efficiency. Create and manage customer accounts, ensuring all details are accurately entered and updated. Maintain detailed and organized documentation of all customer interactions and service notes. Assist in back-office support tasks to ensure operational efficiency. Act as a key point of contact for both customers and internal field teams. Proactively follow up with customers to confirm appointments and provide timely updates. Collaborate with other departments to ensure service excellence and customer satisfaction.

Qualifications

High School Diploma or GED preferred; or equivalent experience of (2) two to (5) years with a stable work history; or equivalent combination of education and experience. Excellent phone etiquette and strong verbal and written communication skills. Previous experience in scheduling, customer support, or back-office operations preferred. High level of attention to detail and organizational skills. Comfortable working in a fast-paced, growing company environment. Ability to multitask, prioritize, and remain calm under pressure. Eagerness to learn and grow with the company. Proficiency with scheduling software or CRM systems is a plus

Requirements

Must have 2 years+ experience in scheduling Must have 2+ years of call center experience dealing with high call volume

What We Offer

Opportunity to grow with a company that values internal development and promotion. Supportive, collaborative team environment. Hands-on training and ongoing mentorship. Competitive compensation based on experience. Career advancement opportunities as the company expands.
Job Type: Full-time

Pay: From $18.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person