Job Description

Job Purpose

Reporting to the Regional Operations Manager, the Scheduling Coordinator is responsible for coordinating, scheduling, and administering all service and delivery operations. This role supports customer service inquiries while converting sales and service orders into accurately scheduled delivery and technician appointments.

The Scheduling Coordinator operates as part of a unified, cross-trained scheduling team, ensuring all scheduling needs are met across California and Nevada, regardless of product type, service type, or regional assignment.

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Scope of the Position

This position supports scheduling and customer service operations for California and Nevada and works collaboratively with Operations, Sales, Service, Inventory, Warehouse, Accounting, and Customers.

While individual schedulers may develop strengths in specific areas, all Scheduling Coordinators are expected to be cross-trained to support both delivery and service scheduling, ensuring continuity during periods of growth, PTO, or unexpected absences.

Supported products and services include spas, saunas, covers, panels, accessories, deliveries, repairs, and warranty work.

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Key Responsibilities

Under the direction of the Regional Operations Manager, the Scheduling Coordinator provides a full range of scheduling and customer service support, including but not limited to:

1. Plan, schedule, and route delivery and service appointments using routing tools, maps, and scheduling systems.

2. Organize truck loads, delivery routes, and technician schedules across NV and CA.

3. Serve as a primary customer contact for scheduling inquiries, confirmations, and updates.

4. Resolve escalated service and scheduling issues efficiently and professionally.

5. Process sales orders, service orders, warranties, and completed jobs in Evosus or related systems.

6. Verify accuracy of item numbers, serial numbers, pricing, quantities, tax codes, delivery dates, and service details.

7. Confirm customer payments and ensure accounts reflect a zero balance prior to delivery or service when required.

8. Coordinate haul-away services, access requirements, and special delivery or service needs with customers and Sales.

9. Work with Inventory and Warehouse teams to ensure products are tagged, staged, and ready for delivery or service.

10. Oversee preparation and accuracy of delivery and service documentation.

11. Identify opportunities to offer additional services or products that benefit the customer experience.

12. Balance workload across the scheduling team to support regional growth and volume fluctuations.

13. File and maintain accurate records and documentation.

14. Support other schedulers and departments as needed to ensure all work is completed accurately and on time.

15. Perform other related duties as required.

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Qualifications and Competencies

Qualifications

High school diploma required.

Three (3) years of experience in scheduling, logistics, customer service, or operations coordination, or an equivalent combination of education and experience.

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Knowledge, Skills, and Abilities

1. Excellent customer service, negotiation, and problem-solving skills.

2. Strong attention to detail with the ability to review, analyze, and correct orders and invoices.

3. Demonstrated organizational and time-management skills in a fast-paced environment.

4. Ability to manage multiple schedules and priorities across regions.

5. Proficiency in Microsoft Office and scheduling / ERP systems (e.g., Evosus or similar).

6. Ability to communicate clearly with customers, technicians, drivers, and internal teams.

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Core Competencies

1. Teamwork & Communication

2. Problem Solving

3. Initiative

4. Accountability

5. Adaptability

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Values

1. Customer Satisfaction

2. Effectiveness & Competence

3. Structure & Accuracy

4. Collaboratio

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance
Work Location: In person