Job Description

About SpartanX LLC

As one of the fastest-growing Residential Solar organizations in the nation, Spartan Solar has pioneered a new method of partnership and collaboration in the industry. With a unique offer in every market they service, Spartan has something for everyone across the US.



Our bread-and-butter deal is simple: offer a top-of-the-line product at an unbeatable price. By exceeding expectations and providing incredible value, we aim to make it as easy as possible for a solar representative to do what they do best: solve problems.



We take pride in knowing that our organization is founded on a culture that demands the best out of one another every day. While financial success is something worth striving for, we believe it is second to personal excellence. To be a Spartan is to be challenged, and in overcoming adversity we become great.

Position Overview:

The Scheduling Coordinator will be tasked with overseeing customer communications and coordinating solar installation, inspection, and service appointments. This role is critical to ensuring a seamless customer experience and requires exceptional organizational skills, effective communication competencies, and the ability to manage multiple schedules and timelines within a dynamic and fast-paced work environment.

Key Responsibilities:

Act as the primary point of contact for customers regarding scheduling for installations, inspections, and services, ensuring clear and consistent communication throughout the process. Collaborate with internal teams, subcontractors, and local jurisdiction inspectors to ensure scheduling accuracy and facilitate the timely execution of project milestones, thereby supporting overall account progression. Maintain and regularly update scheduling information within the Customer Relationship Management (CRM) system and internal platforms, ensuring data integrity and accessibility for relevant stakeholders. Confirm appointment details with customers through various communication channels, including phone, email, and text, to enhance customer engagement and satisfaction. Monitor project timelines closely, proactively identifying and escalating any delays or issues to the appropriate teams to ensure swift resolution and continuity of service. Assist in rescheduling appointments as necessary due to unforeseen circumstances or changes in project scope, providing alternative solutions to minimize disruption. Deliver high-quality customer service by addressing scheduling inquiries and concerns with empathy and professionalism, fostering a positive customer experience. Communicate effectively and collaboratively with Sales and Operations teams regarding project scheduling, ensuring alignment and coordination across departments to facilitate successful project execution.

Requirements:

High school diploma or equivalent Strong organizational skills with a keen attention to detail and the ability to prioritize tasks effectively. Excellent verbal and written communication skills, enabling clear and professional interactions with customers and team members. Proficient in using scheduling software and office management tools to streamline operations and enhance productivity. Ability to adapt to changing priorities and manage time efficiently in a fast-paced work environment. Knowledge of solar technology and industry standards is preferred, along with a commitment to fostering sustainable energy solutions.

Legal Disclaimer

SpartanX is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.