Job Description

Are you looking to build or grow a career in health care within a fast-paced, patient-centered environment? Do you enjoy conversing on the phone, staying organized, and creating meaningful connections with patients? If so, we want to meet you!

Join one of Lawrence's best eye care team at a well-established, independently owned practice located in the heart of downtown Lawrence. We specialize in comprehensive eye care for patients of all ages and are committed to delivering an unmatched patient experience through advanced technology, teamwork, and genuine care.

This full-time

Scheduling Coordinator

role is a key position on our team -- often the first point of contact for patients and essential to keeping our office running smoothly.

Those applicants who submit a cover letter will be prioritized!

What We Offer

After eligibility requirements are met, we offer a competitive benefits package, including:

Paid vacation time after one full year of employment and two personal days Paid training One paid day of PTO during the week of your birthday Medical and dental insurance Health Savings Account (HSA) option Free eye exams and eyewear discounts (we provide all vision care in-house) 6 paid annual holidays

Primary Responsibilities

Answer phones confidently, professionally, and warmly -- creating a positive first impression for every patient Schedule appointments efficiently while balancing provider availability/priority and patient needs Take ownership of the schedule, including reminder calls, confirmations, managing a cancellation/wait list, and optimizing appointment flow Greet patients with welcoming energy and assist with check-in and check-out as needed Verify vision and medical insurance as well as demographic information for each patient Prepare daily schedules and paperwork for upcoming appointments Support patient communications and assist with office projects as needed

Secondary & Administrative Duties

Contact referring and previous providers to request patient records Complete administrative tasks as assigned Assist other team members and help with light cleaning as needed Pitch in wherever support is needed -- we are a small, collaborative, team-oriented practice

What We're Looking For

Required:

High school diploma or equivalent Strong phone etiquette and time management skills Confidence speaking with patients throughout the day Comfort with computers and learning new systems

Preferred (but not required):

Experience in customer service, hospitality, sales, or healthcare Optometry or medical office experience Spanish-speaking skills

The Ideal Candidate Will:

Deliver exceptional customer service with warmth, professionalism, and empathy Be outgoing, dependable, and punctual Thrive in a fast-paced, detail-oriented environment Be adaptable, solution-focused, and team-oriented Enjoy working with patients of all ages and backgrounds Take pride in creating an unmatched patient experience
Pay: $17.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

Dental insurance Employee discount Health insurance Health savings account Opportunities for advancement Paid sick time Paid training Vision insurance
Work Location: In person