Job Description

Job Summary

The ASC ensures smooth and efficient operations by managing new referrals, coordinating schedules, tracking documentation timelines, and serving as a primary point of contact for families and therapists. This role supports home-based, center-based, and telehealth services.

Responsibilities

:

1. Referral & Intake Coordination

- Review new referrals in the system

- Contact families promptly

- Gather information regarding availability, location, and service needs

- Maintain intake tracking logs

2. Scheduling & Mapping

- Build and manage weekly schedules for therapists

- Use mapping tools to group visits efficiently

- Monitor mileage radius and ensure appropriate travel assignments

- Update schedules for cancellations or changes

3. Communication

- Send reminders to families

- Communicate schedule updates to therapists

- Document all communication in tracking logs

- Maintain professional and compassionate communication at all times

4. Documentation & Authorizations

- Track authorizations, start and end dates

- Send POCs and scripts to physicians and service coordinators

- Verify completion of required documents

- Monitor expiration dates and notify team

5. Administrative Support

- Assist with onboarding of new clients

- Maintain digital files and compliance documents

- Support company workflow processes

- Provide administrative assistance as needed

Qualifications

MUST have experience working with the Arizona Division of Developmental Disabilities (DDD) Understanding of DDD referrals, authorizations, PCSP cycles, and billing Familiarity with OT/PT/SLP therapy workflows Experience in DDD administrative or scheduling tasks

Preferred Skills

Spanish speaking preferred Experience using administrative or EMR systems Strong phone and written communication Organized, dependable, and detail-oriented Friendly, professional, and customer-service driven Excellent organizational skills with keen attention to details. Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Gmail, Calendar), and data entry tools.
Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 15 per week

Work Location: Remote