Job Description

Location:

Westminster Canterbury At Home - 3181 Shore Drive, Virginia Beach, VA (Onsite)

Reports To:

Home Care Coordinator

Schedule:

Full Time - Monday through Friday 8am - 4:30pm

About Us

Founded in 1982,

Westminster-Canterbury on Chesapeake Bay

is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being.

Our mission

? Enriching lives through the power of purpose, belonging, and wellness..

We live our values every day:

Respect

for every person

Passion

for what we do

Professionalism

in all we do

Apply today and help us bring wellness, joy, and energy to the heart of our community!

Westminster Canterbury at Home, LLC p

rovides exceptional home care services to clients in their residences, supporting independence and quality of life through personalized care solutions.


The

Scheduler

is responsible for managing staffing schedules for all Home Care services, coordinating Personal Care Assistant assignments to ensure seamless service delivery to clients. This position serves as a critical liaison between care staff and clients, managing schedule optimization, responding to real-time scheduling needs, and providing on-call support. The Scheduler ensures appropriate staff-to-client matching while maintaining continuity of care and meeting all client service requests.

Key Responsibilities

Scheduling and On-Call Duties

Creates and enters the initial pre-schedule for Home Care Personal Care Assistants in the scheduling system Assigns and schedules Personal Care Assistants to client visits, making real-time adjustments based on staff availability, client needs, and service requirements Communicates schedule changes to Personal Care Assistants in a timely and professional manner through appropriate channels Participates in 24-hour on-call rotation as assigned by leadership to ensure continuous scheduling coverage Responds to after-hours calls from staff, clients, and family members regarding scheduling changes, care concerns, and service requests Troubleshoots scheduling conflicts and implements solutions to maintain uninterrupted client care Monitors staff availability and proactively addresses potential gaps in coverage Documents all schedule changes and communications in accordance with agency protocols Acts as back up to assist with unfilled shifts on an emergency basis

Administrative and Office Support

Maintains organized medical records filing system in compliance with agency standards and regulatory requirements Ensures adequate supply of admission packets and client materials are available at all times Answers incoming phone calls professionally, directing inquiries appropriately and providing excellent customer service Serves as backup support for entering new client referrals into WellSky or current EMR scheduling system Assists with general clerical duties including data entry, correspondence, and document preparation Supports the Home Care Coordinator with special projects and reporting as needed Performs other duties as assigned to support department operations

Qualifications

Minimum: High school diploma or equivalent (GED) is required Two (2) years of home care or healthcare scheduling experience managing groups of 50 or more employees is required Two (2) years of demonstrated proficiency using computerized scheduling software systems is required Two (2) years of customer service experience working with internal or external customers in a professional setting is preferred Experience with Wellsky or similar home care management software is preferred Valid state driver's license required Motor Vehicle Driving Record satisfactory to the agency and its insurance providers Proof of current motor vehicle insurance coverage PCA certificate or other clinical training Must be able to read, write, and speak English fluently

Core Competencies

Strong verbal and written communication skills with ability to interact professionally with diverse populations Excellent organizational and time management abilities with keen attention to detail Proven ability to multitask, prioritize competing demands, and meet deadlines consistently Capability to work independently with minimal supervision and exercise sound judgment Proficiency in Microsoft Office Suite, particularly Excel and Word Problem-solving skills and ability to remain calm under pressure Strong interpersonal skills with customer service orientation Ability to maintain confidentiality and handle sensitive information appropriately

Physical Requirements

Primarily sedentary office work with extended periods at computer workstation Ability to use telephone and computer equipment for extended periods Occasional lifting of files and office supplies up to 10 pounds May require occasional travel to client homes or office locations On-call responsibilities require availability outside standard business hours, including evenings, weekends, and holidays

Compensation & Benefits

Compensation Range: $18.16 to $21.35 hourly (based on relevant work experience) Full-Time Employee (and eligible Part-Time Employee) Benefits Include: + Medical, Dental, Vision Insurance (Available Day One!) + Life & Disability Insurance (Short- and Long-Term)
+ Retirement Plan with Employer Match
+ Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
+ Tuition Assistance + Scholarships for You & Your Family
+ Employee Assistance Program (EAP)
+ Legal/Identity Theft Protection Plans
+ Team Member Discounts
+ Career Growth & Leadership Development Opportunities

At-Will Employment Statement

Employment with our organization is "at-will," meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law.


Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.