Job Description

This position is a Floor Scheduler, responsible for scheduling return appointments as well as walk-in patients in a fast-paced Orthopedics and Sports Medicine office. We are seeking a team-oriented applicant with attention to detail and a positive attitude:




+ We foster a welcoming, friendly and team-oriented culture. + Offering very competitive wages and an excellent benefits package, that includes medical, dental and vision insurance, paid time off and 401k to those that are eligible. + This is a full-time position, Monday through Friday. No evenings or weekends. + Experience in the medical field is valued, though we are willing to train the right person.




The responsibilities of the position include and are not limited to:




+ Appropriately scheduling appointments for physicians, diagnostic studies, and ancillary services. + Requesting language interpreters as needed. + Appropriately documenting patient insurance information in an electronic practice management system. + Obtain pertinent medical records from other physician offices and follow up to schedule. + Communicate patient medical concerns to the appropriate party with use of an electronic health record. + Returns all calls to patients and follows up on voicemails appropriately by the end of each working day. + Place outbound calls to schedule patient appointments from faxed referrals or records. + Complete tasks as sent by medical assistants, prior authorization staff, occupational medicine, and other departments. + Schedule medically urgent patient referrals from the Emergency Department or other sources. + Work with team to complete pending inbox tasks daily. + Routinely monitor physician and cast room schedules as assigned. + Update patient demographics as needed, including name, address, and phone number changes. Verify and/or add the patient's Primary Care Physician into a practice management system. + Review the patient chart to ensure that all necessary information is present, as well as adding any missing information. (Employer, middle initial, Guarantor demographics, Insurance card.) + Reschedule appointments as needed per clinic needs.



Job Requirement

+ All candidates must work well as part of a team and have excellent customer service skills. + This position requires flexibility and multitasking. + Prior experience in the medical field is valued, but we will train the right applicant.

This position will cover the multiple scheduling needs of the Slocum physicians and their patients:

Schedule patient appointments with physicians, diagnostic services, and ancillary services

Other duties as assigned