Job Description

We're seeking a full-timereliable scheduler at our Duluth, MN branch. This position requires strong organizational skills, confident communication, and a warm, service-oriented approach. The Scheduler also supports client needs by scheduling appointments, answering incoming calls, and helping create efficient solutions to daily challenges.
*Eligible for benefits (Dental, 401k, SSD, LTD, etc.) after 90 days of employment

KEY RESPONSIBILITIES

Scheduling & Coordination

Build, update, and manage schedules Prioritize and resolve schedule changes quickly Maintain clear and accurate records within the scheduling platform

Communication & Customer Service

Answer phone calls with professionalism, warmth, and a customer-focused mindset. Demonstrate strong written & verbal communication both in person and over the phone. Support a positive experience for all clients, caregivers, and partners, representing Heartland CHC with enthusiasm and compassion.

Problem-Solving & Administrative Support

Identify & create effective, innovative solutions to scheduling challenges. Track & report open shifts, available hours, and areas needing additional staffing support.

QUALIFICATIONS

Required

Ability to manage and prioritize multiple tasks, interruptions, and issues throughout the day. Enthusiastic attitude and commitment to providing exceptional customer service. Proficiency with Microsoft Office Suite, including Word and Excel. Strong written and verbal communication skills. Ability to think quickly, stay organized, and find solutions under pressure. Dependable, professional, and confidential when handling sensitive information.

ABOUT US

Heartland is a veteran-owned community + home-care agency serving northern Minnesotans. We provide client-centered support that empowers individuals to live independently and with dignity. Our dedicated team offers flexible, reliable care tailored to each client's needs.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

Flexible schedule
Application Question(s):

What attracts you to working as a Scheduler at Heartland CHC?
Experience:

Customer service: 1 year (Preferred) Appointment scheduling: 1 year (Preferred) Microsoft Office: 1 year (Preferred)
Work Location: In person