Job Description

Position Summary

A Scheduler is responsible for coordinating and managing patient appointments within the Clinical and Medical departments. This role ensures that providers, therapists, and clients are scheduled efficiently to support smooth daily operations, client satisfaction, and compliance with regulatory standards. The position requires excellent organizational skills, attention to detail, and the ability to communicate effectively with patients and staff.

Key Responsibilities

Schedule patient appointments across assigned clinical and medical departments with accuracy and timeliness. Coordinate provider and therapist schedules based on availability and client needs. Communicate appointment confirmations, reminders, and changes to patients. Maintain and update scheduling systems and databases to ensure accurate records. Assist with patient documentation related to scheduling, intake, or coordination of services. Collaborate with clinical staff and department supervisors to align schedules with operational needs. Ensure HIPAA compliance and protect patient confidentiality at all times. Provide general administrative support to the clinical/medical team as assigned.

Minimum Qualifications

Must be at least 18 years of age. High school diploma or equivalent. Minimum of one (1) year of experience in scheduling, healthcare administration, or a related role. Strong organizational skills, attention to detail, and ability to manage multiple priorities. Effective communication skills, both verbal and written. Proficiency in scheduling software, electronic health records (EHR), and standard office systems. Knowledge of HIPAA regulations and confidentiality requirements. Professional, calm demeanor with a customer-service focus.

Preferred Qualifications

Previous experience in a healthcare or behavioral health setting. Familiarity with behavioral health or substance use treatment scheduling workflows.
Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid sick time Paid time off Paid training Vision insurance
Work Location: In person