Job Description

Reframe Therapy is seeking TWO compassionate and driven Schedulers/Administrative Assistants to join our team!

We are a mental health therapy practice specializing in working with anxiety, perfectionism, and OCD (scrupulosity)

. We are currently located in Provo but will be expanding to other locations.

This position is currently approximately

75% remote and 25% in-office (with some weeks requiring more in-office time)

. Seeking someone with flexibility to come in-office more regularly as our practice expands. *Non-students preferred

Two positions available:

Monday-Friday, 8:00 a.m.-1:00 p.m. (25 hours/week)

Monday-Friday, 1:00 p.m.-6:00 p.m. (25 hours/week)

We are looking for:

Someone who is friendly, kind, and respectful as you will be the first interaction new clients have. Organized, reliable, and detail-oriented. Eager to help. Punctual in answering phone calls and responding to reach outs. Clear and professional communicator (written and verbal). Self-directed and self motivated; able to take initiative without constant supervision, and able to ask for help when needed. Comfortable juggling multiple tasks and adapting to changing needs. Enjoys creating order, improving systems, and making workflows smoother Comfortable using computers, email, scheduling systems, and basic office technology. Non-students preferred

Duties:

Answering phones (you must genuinely enjoy this!)*, responding to emails and texts throughout the day. Assisting new clients with therapist selection, intake paperwork, and scheduling.
Gather and organize client financial and insurance information. Support clients and the billing team with insurance questions. Communicate with clients about missed appointments, balances, or concerns kindly and respectfully. Research and schedule trainings and events for the clinical team. Support clinicians with third-party documentation requests (forms needed, client communications, etc.), including drafting letters and emails Assist with business development and practice projects such as editing materials, organizing events or retreats, decorating, marketing support, and helping build or improve internal systems.

In-office requirements:

This position currently averages 75% remote and 25% in-office (with some seasons requiring more in-office time). Seeking someone with flexibility to come in-office more regularly as we expand.

Assist practice projects, office supply purchases and upkeep, organizing and executing events and decorating (timing and needs will vary). Marketing support within the community as needed. Pick up and deliver meals for staff trainings. Pick up mail in office 2x week. Input insurance information and correspond with team and clients as needed.
To apply, please attach a brief cover letter and resume .

We look forward to hearing from you!

Pay: $15.00 per hour

Expected hours: 25.0 per week

Work Location: Hybrid remote in Provo, UT 84604