Job Description

Overview:
Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it! For us that\xe2\x80\x99s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.


This is not your normal receptionist position. We are growing faster than ever and fiercely recruiting amazing sales associates / customer service representatives. At Drybar, our Salon receptionists are called Bartenders because that\xe2\x80\x99s what they do \xe2\x80\x93 they tend to the social experience of our bar atmosphere. This is the coolest receptionist / customer service position on the job market!


So here\xe2\x80\x99s our questions for you...Do you hold the power to\xe2\x80\xa6
\xe2\x80\xa6make anyone smile?
\xe2\x80\xa6befriend strangers?
\xe2\x80\xa6turn around a failing customer experience?
\xe2\x80\xa6remember names and faces?
\xe2\x80\xa6do five things at one time?


Did you answer yes to the above?...Then we wanna meet you! Responsibilities:
Here is what Drybar Bartenders (Salon receptionists / customer service representatives) are responsible for each day:

• As a store associate, leading the client\xe2\x80\x99s experience from check in to check out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
• Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Organizing and executing shop flow between clients and staff in a positive manner.
• Serving as subject matter expert in the reservation system.
• Ensuring client information is entered in with accuracy and timeliness.
• Rebooking appointments during check out while addressing clients by name.
• Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients\xe2\x80\x99 needs are met.
• Optimizing and maximizing appointments with the reservation system and ensuring timely communication and superior customer service.
• Engaging clients and serving complimentary beverages.
• Maintaining highest degree of ethics when handling client payments and stylist tips/commissions. Balance cash drawer at opening, close and at shift changes.
• Problem solving when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
• Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
• Maintaining clear communication with Shop Management about overall shop operations
• Educating clients on Drybar products and tools and replenish after sell through.
• Upholding Drybar\xe2\x80\x99s 10 Core Values.
• Being on time for scheduled shifts.
• Other duties and projects as assigned by Manager or Manager on Duty.

Qualifications:
Qualifications

• 1+ years\xe2\x80\x99 experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Understand the importance of providing amazing customer service
• Promote a professional and brand-appropriate image
• Strong communication skills and strong presence
• Self-starter with a leadership mentality
• Pleasant and positive demeanor
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver \xe2\x80\x93 use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Drybar follows all applicable federal, state and local laws regarding background checks

Benefits:
Salon Receptionist / Customer Service Representative Benefits:

• Competitive compensation with base pay of $11 per hour and the potential to make up to $20 per hour depending on commissions that include retail and membership sales
• Free monthly services
• Membership sales bonus
• Flexible Hours
• Discounts on all retail products
• Clear career path to grow as a professional
• Ongoing training

Legal Disclaimer: \xc2\xa92021 DB Franchise, LLC (\xe2\x80\x9cDBF\xe2\x80\x9d). Each Drybar\xc2\xae shop is independently owned and operated. DBF is not involved in, and is not responsible for, employment and personnel matters and decisions made by any Drybar\xc2\xae franchise owner. Individual results may vary. Business results may vary on an individual studio basis due to numerous economic and business factors. Unauthorized duplication, dissemination, distribution, or use of this material is strictly prohibited. Drybar\xc2\xae is a registered trademark owned by Helen of Troy Limited.