Job Description

Expertise in Salesforce Platform:

• The candidate must possess deep technical knowledge of the Salesforce platform, with a specific focus on Salesforce Health Cloud as the organization's new data model for managing doctors and clients.
• Responsibilities include architecting solutions across two Salesforce orgs: one for core services (staffing) and another for value-based care (patient-centric).
• The role requires ensuring that solutions align with Salesforce best practices and leverage Health Cloud's capabilities to support business processes like clinician onboarding, credentialing, and scheduling.
• The candidate should be able to guide technical teams on platform configurations, customizations, and integrations, acting as a subject matter expert who can "out-school" others, including James, on Health Cloud specifics.

Interpersonal Skills for Collaboration:

• The architect will work closely with multiple stakeholders, including product specialists (e.g., Natalie Deranger), product owners, business teams (e.g., marketing, sales, recruitment, credentialing, contracting, and enrollment), and offshore development teams.
• Responsibilities include facilitating communication between technical and business teams to ensure alignment on project goals, requirements, and deliverables.
• The role demands an outgoing personality with strong interpersonal skills to manage dependencies across teams and systems (e.g., MuleSoft, Workday, ServiceNow, and Inquira for scheduling/credentialing).
• The candidate must be comfortable driving collaboration, resolving conflicts respectfully, and fostering a "player-coach" culture where team members roll up their sleeves to solve problems.

Enterprise Architecture Skills:

• The architect is expected to bring expertise in enterprise architecture frameworks, such as TOGAF (The Open Group Architecture Framework) or similar, to design scalable and sustainable solutions.
• Responsibilities include participating in or leading Enterprise Architecture Review Board (ERB) processes to ensure solutions align with the organization's overall technical strategy.
• The role involves defining and documenting architectural standards, ensuring solutions integrate seamlessly with the broader tech stack (e.g., Salesforce Data Cloud, Marketing Cloud, Experience Cloud, MuleSoft, Snowflake, and AI tools).
• The candidate will validate architectural decisions, ensuring they support long-term business goals, such as moving away from legacy systems and adopting a cutting-edge tech stack.

Interface and Validate Work with Offshore Teams:

• The architect will oversee product work handed off to offshore development teams, ensuring high-quality delivery and alignment with business requirements.
• Responsibilities include acting as a liaison between onshore stakeholders and offshore developers, providing clear technical guidance and validating deliverables (e.g., through QA processes).
• The role requires triaging issues, reporting progress or blockers to James, and ensuring offshore work adheres to Agile methodologies for iterative delivery.
• The candidate must manage dependencies between Salesforce and other systems (e.g., Inquira for scheduling/credentialing), ensuring smooth integration and data flow across platforms.

Driving Product Enhancements and Operations:

• The architect will take ownership of driving product enhancements within Salesforce, ensuring new features and improvements are prioritized and implemented effectively.
• Responsibilities include working with product specialists to curate and prioritize a backlog of enhancements, ensuring they align with the organization's clinician, client, and patient lifecycle processes.
• The role involves operational oversight, such as triaging issues, coordinating with offshore teams, and ensuring enhancements are delivered on time for critical deadlines (e.g., November go-live).

JOB PROFILE:
The experienced Salesforce Health Cloud Architect blends strategic architectural thinking with deep, hands-on technical delivery experience. The Architect plays a critical role in leading the design, integration, and implementation of scalable, secure, and innovative Salesforce Health Cloud solutions for enterprise healthcare clients. This role requires proficiency across Salesforce clouds, enterprise architecture best practices, data migration, and interoperability using platforms such as MuleSoft and Salesforce OmniStudio.
If you're a certified Salesforce expert with a knack for complex system design, have led cross-functional teams, and delivered impactful solutions in healthcare, this is your chance to lead transformation at scale.
CORE VALUES
Agility: Capability to quickly adapt or evolve in response to changing circumstances. Demonstrate capabilities to be a continuous learner, decisive leader, and strategic thinker
Respect: Ability to show deep admiration for employees, colleagues and customers. Demonstrate thoughtfulness, responsiveness, presence, and civility within interactions. Lead by example
Courage: Addresses challenges when dealing with issues and resolves problems involving processes. Demonstrate the tenacity and drive to succeed
Collaboration: Capacity to partner with and engage people or groups within and outside one's formal area of influence. Demonstrate the ability to inspire a team to achieve common goals and results
Key Responsibilities:
Solution Architecture & Design

• Architect and design scalable Salesforce Health Cloud solutions aligned with client goals, compliance requirements, and interoperability standards (HL7, FHIR).
• Leverage Salesforce Industry Clouds (Health Cloud, Financial Services Cloud, Field Service Lightning, Experience Cloud, Marketing Cloud) to create cohesive cross-cloud solutions.
• Apply Enterprise Architecture principles (TOGAF, Zachman, etc.) to ensure platform resilience and modernization.
• Lead Salesforce Omnistudio (Omniscripts, DataRaptors, FlexCards, Integration Procedures) implementations for guided flows and data handling.

Hands-On Development & Implementation

• Configure and develop custom solutions using Apex, Lightning Components (LWC), Visualforce, and Salesforce Flows.
• Design and implement robust MuleSoft Anypoint integrations between Salesforce and external systems (EHRs, legacy .NET apps, Genesys CTI, Adobe Sign, Brainshark, etc.).
• Lead data migration efforts for structured/unstructured data using Apex Data Loader, ETL tools, and advanced transformation logic.
• Actively participate in solutioning, code reviews, unit testing, and CI/CD processes using DevOps tools (Copado, AutoRABIT, Flosum).

Integration & Data Strategy

• Build secure, scalable integration architectures using MuleSoft, Salesforce Connect, APIs, middleware, and legacy system bridges (.NET, SharePoint, etc.).
• Ensure data governance, lineage, and compliance for migrations from legacy CRMs and clinical platforms to Salesforce.
• Knowledge of Salesforce Data Cloud (CDP) for unified patient profiles, audience segmentation, and personalization is a strong plus.

Client Engagement & Stakeholder Management

• Serve as a trusted advisor to clients by translating business needs into high-performing Salesforce solutions.
• Conduct architectural governance, lead technical design workshops, and contribute to agile ceremonies.
• Support pre-sales efforts, estimating, and SOW definition.

Platform Governance & Best Practices

• Champion Salesforce security (Shield Encryption, FLS, CRUD), compliance (HIPAA, SOX), and best practices.
• Conduct performance tuning and platform health assessments.
• Stay current on Salesforce releases, health tech trends, and maintain a roadmap for platform optimization

Knowledge, Skills, and Abilities:

• Active, extensive knowledge of Salesforce, required
• Data Migration knowledge with proven success
• Strong hands-on experience in:

• Apex, SOQL/SOSL, LWC, Visualforce, Flows
• Salesforce DevOps (Copado, AutoRABIT, Git)
• Salesforce Shield, Security & Access Control
• Proven experience with data migration tools and strategies including Apex Data Loader, ETL tools, and large-scale transformation logic.
• Familiarity with Salesforce Data Cloud (CDP) is preferred
• Strategic Thinking: Ability to align initiatives with business goals.
• ??Communication: Strong verbal and written skills for technical and non-technical audiences.
• Collaboration: Experience working in cross-functional teams and with executive leadership.
• ??Problem-Solving: Analytical mindset to diagnose and resolve security challenges.
• Leadership: Ability to mentor and coach teams while driving a security-first culture.

EDUCATION (Required and/or Preferred):

• Bachelor's degree, required
• Master's degree, preferred

FIELD OF STUDY:

• Information Technology
• Computer Science (CS)
• Management Information Systems (MIS)
• Software Engineering
• IT similar degree

WORK EXPERIENCE/QUALIFICATIONS:

• 10+ years of enterprise software development, including 5-7 years in Salesforce ecosystem with multiple cloud expertise.
• Extensive experience in Salesforce Health Cloud, OmniStudio, Field Service Lightning, and Experience Cloud.
• Strong hands-on experience in:

• Apex, SOQL/SOSL, LWC, Visualforce, Flows
• Salesforce DevOps (Copado, AutoRABIT, Git)
• Salesforce Shield, Security & Access Control
• Proven experience with data migration tools and strategies including Apex Data Loader, ETL tools, and large-scale transformation logic.
• Familiarity with Salesforce Data Cloud (CDP) is preferred
• Strong technical leadership and team mentoring skills.

CERTIFICATES AND LICENSES:

• All Salesforce Architect certifications, required
• Additional Certifications, preferred

• Salesforce Certified Application Architect
• Salesforce Certified System Architect
• Salesforce Certified Health Cloud Consultant
• Salesforce Certified OmniStudio Developer/Consultant
• Salesforce Certified Integration Architect
• MuleSoft Certified Developer
• Salesforce Certified Data Architect
• Salesforce Certified Sharing & Visibility Architect
• Salesforce Certified Platform Developer I & II

Skills Required