Job Description

Job Summary

That Hair Place is looking for a Full or Part-time

Sales Team Member

to join our growing team! This is not your typical front desk role--this is a

key position at the heart of the guest experience and salon success

. You'll bring together hospitality, sales, and service flow to ensure every guest feels seen, cared for, and confident in returning.

What You'll Do:

Sales & Revenue Growth

Upsell services during booking, check-in, and checkout. Recommend retail products and educate guests on proper home care. Ensure every guest prebooks their next appointment before leaving. Meet or exceed sales goals in retail, rebooking, and service upgrades. Identify opportunities to improve front desk systems, efficiency, and flow. Support the team in creating a calm, cohesive, and high-functioning salon environment

Guest Experience & Retention

Greet every guest with warmth and offer a beverage upon arrival. Ensure consent forms are completed and information is kept up to date. Confirm appointments 48 hours in advance; manage unconfirmed bookings. Follow up with new guests after their visit via text or call. Encourage guest referrals and 5-star online reviews. Manage rebooking protocol, waitlists, and special service requests. Handle guest communication across phone, email, and social DMs.

Systems & Processes

Open and close the salon, manage the till, and balance the drawer. Maintain and complete daily/weekly task lists in Asana. Keep client management system and guest records accurate and up to date. Monitor and manage waitlists, offering upgrades or promotions as needed. Maintain a clean, stocked, and organized front desk and retail area. Follow all check-in/out protocols and ensure surveys and consent forms are sent.

Professionalism & Collaboration

Communicate clearly with stylists about guest needs and service notes. Stay educated on all services, promotions, and retail offerings. Follow scripts and best practices to maximize conversions and retention. Maintain a polished, professional appearance in line with salon standards. Contribute to team meetings, trainings, and front desk success metrics.

What We're Looking For

2+ years of experience in front desk, salon/spa, hospitality, or sales roles (preferred) Confident in recommending services and retail, with a goal-driven mindset Friendly, polished communicator who can adapt to different guest personalities Highly organized and reliable with strong attention to detail Quick-thinking, self-motivated, and calm under pressure Tech-savvy with experience in booking systems (preferred) Warm, professional, and team-oriented Must be available evenings and Saturdays

Success Metrics

Rebooking rate Retail sales per guest Upsell/add-on percentage Guest retention and satisfaction Number of 5-star reviews and referrals

Compensation & Growth

Hourly wage + commission + performance bonuses Career path opportunities in leadership, operations, and management
Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Application Question(s):

Are you able to work Tuesday through Saturday? with Tuesday and Thursday until 8pm and Saturday until 3:30pm?
Experience:

front sales team : 1 year (Required)
Work Location: In person