Job Description

Who We Are

Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at www.sens-usa.com.

Summary

The Sales Support Representative is critical to the success of the sales organization and will assist the Industrial Power Sales Team with all aspects of inside sales, including reviewing customer requests for quotations, ensuring all customer and order communications are handled with precision and care, and working cross-functionally within the SENS organization to address challenges and communicate with customers promptly and professionally. This position requires excellent communication internally and with customers, manufacturing representatives, and channel partners, and the primary tasks include communicating effectively with inside sales employees and customers; as well as demonstrating excellent problem-solving and analytical skills.

Responsibilities

Customer and Manufacturer Representative Relationship: Communicating with customers and manufacturing representatives to understand their needs and requirements and identify sales opportunities. Provide correspondence including quotes, pricing updates, order status and other technical/commercial requests. Resolve customer issues and concerns in a timely manner. Present product features and benefits to customers as required. Quote and Purchase Order Processing for Standard Products: Develop and properly communicate quotes, ensuring quote accuracy and that incoming customer purchase orders match quotes, are entered correctly and fulfill requirements of the Order Management team. SENS Order Management System (CPQ) and HubSpot Improvement: Work closely with the Sales Operations Team/HubSpot Team to facilitate continuous improvement in support of the sales and order processes.

Required Qualifications

3+ years of experience in sales or customer support, in either corporate or technical environments. Ability to develop technical skills and product knowledge. Proficiency in MS Office, ability to become proficient in CRM software, preferably HubSpot. Exceptional attention to detail and accuracy. Excellent communication and interpersonal skills. Exceptional customer focus and customer service skills. Strong computer skills including Microsoft Office 360 (Excel, Word, PowerPoint, Outlook), CRM systems, and meeting platforms (MS Teams/Zoom). Ability to work independently and as part of a team. Ability to multi-task and handle a variety of tasks in a fast-paced work environment.

Preferred Qualifications

Experience processing purchase orders. Experience generating customer quotes.

Location:

This position will be fully onsite in our Longmont, CO office.

Base Compensation:

$22.36 - $27.69 is the projected hourly pay for this role and will be determined by qualifications and experience.

Closing Date:

December 15th. While we expect to keep the position open through this date, the posting may be extended or closed early based on applicant volume and hiring needs.

We offer an exciting and competitive total compensation package designed to inspire! This includes generous paid time off, holidays, as well as comprehensive benefits including medical, dental, vision, short-term disability, life insurance, and an outstanding 401k matching program where employees are instantly vested.

At SENS, our culture is rooted in a set of core values that reflect who we are and how we work. In a recent 2025 poll, our employees identified the values that best define us: "Innovative", "Respectful", "Inviting", "Flexible", "Collaborative", and "Growth Driven". Our team describes us as a dynamic, forward-thinking company where everyone has the opportunity to thrive.

At SENS, we pride ourselves on being an equal opportunity employer, fully dedicated to fostering inclusion and diversity. We welcome all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristic.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.