Job Description

The primary point of contact for our showrooms, providing sales operations support while meeting our standards of excellence in our customer experience.

Responsibilities:

Exhibits professionalism with customers, team members and all levels of leadership. Effectively handles a high volume of chat and email/ZenDesk inquiries during scheduled day. Operational and administrative support to showrooms within assigned region ensuring that revenue targets are met and elevating the customer experience. Effectively manage open order pipeline for assigned region, collaborating with field sales personnel as needed to solve exceptions and ensure order management SLA's are met on a daily basis. Accurately processes returns, owning the document life through close out. Proactively communicate with customers as needed to maintain accurate delivery timelines on all third party logistics orders, specifically keeping track of required-by dates for delivery. Work closely with Business Development Specialists within assigned region and provide order management support for key accounts and periodically attend customer meetings virtually or in person. Leverage deep knowledge of order fulfillment processes to identify gaps and make recommendations for process and/or technology improvements to better serve the needs of our customers. Exhibit expertise in processes for specialty order types showhouse and international. Follow through with showroom and customer inquiries, ensuring a high level of satisfaction. Resolve routine showroom issues independently, escalating queries and concerns to managers, as appropriate. Actively participate in training involving our products, systems and design. Cover Salesforce inquiries on behalf of showroom in the instance a showroom is short staffed which includes quote, order and return entry. Additional duties as required.

Requirements:

1-3 years' previous experience in customer service High school graduate, 2 or 4-year college graduate preferred Demonstrate exceptional communication across all contact channels, including email, chat and phone Strong aptitude for and proficiency navigating CRM and Order Management systems Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus Exceptional organizational and time management skills, with a strong attention to detail Ability to prioritize and handle multiple tasks and changing priorities Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation

We Provide:

Competitive compensation plan Competitive Medical, Dental and Vision Benefits Company provided Life Insurance and Short-Term Disability 401(k) Employer Match Generous Vacation and Paid Time Off Programs Closed on all major holidays Team Member discounts on Visual Comfort Products

Compensation Range:

$25/hour - $28/hour



#LI-Onsite



Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.