Job Description

The Sales Operations Specialist will support our commercial sales organization. This role will focus on sales maintenance and reporting while serving as the Salesforce subject matter expert for the team. The Specialist will be metrics-driven, highly motivated, detail-oriented, have exceptional communication skills, and a passion for process improvement.



The salary range is $65,018 - $108,857. Salary will be determined based on qualifications and experience.

This position is fully remote with the expectation that the hired candidate will be able to travel to JAX sites, conferences, or sales meetings as needed. Up to 25% travel.

Key Responsibilities (What you contribute)

Act as the primary Salesforce resource for the sales team, ensuring system best practices and data hygiene Partners across departments to design, implement, and test system changes and enhancements Partner with the Sales Enablement team to create, audit, maintain, and deliver Salesforce trainings and sales process documentation Develop and maintain Salesforce dashboards and Power BI reports that support business objectives Manage and monitor lead funnel activity, collaborating with Marketing, Sales, and Inside Sales to create and maintain campaigns in Salesforce Support deal facilitation by coordinating cross-functional inputs Organize, update, and centralize critical sales resources (e.g., Work Instructions, SharePoint assets) Identify opportunities for operational excellence and continuous process optimization Support implementation of new tools, workflows, and automation to streamline operations

Minimum Qualifications: (What

you're

good at)

Bachelor's degree in life sciences or a related field. 5+ years of experience in Sales Operations, preferably in the life sciences industry Proven experience with Salesforce and Sales Operations best practices, preferably in the creation and management of reports, dashboards, and campaigns Strong analytical skills and metrics-driven decision-making, with fluency in reporting tools such as Salesforce Dashboards and building PowerBI reports Proficiency leveraging Microsoft Excel formulas, graphs, and pivot tables Exceptional written and verbal communication skills Demonstrated ability to create and deliver effective training materials Ability to work cross-functionally with Sales, Marketing, Enablement, and other teams Highly organized, proactive, with a process-oriented and problem-solving mindset Familiarity with SharePoint and managing documentation libraries

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About JAX:

The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.


Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org.

EEO Statement:

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.