Job Description

The Field & Inside Sales Operations Commercial Enablement Specialist will serve as a strategic resource to drive performance and enable frontline teams in partnership with the F&IS Operations Commercial Manager, Training partners, and Leadership teams we support. This role will participate in process improvement, trend/opportunity identification, project support, and communication planning. This professional will provide insights to support decision making, tactics, and strategies by representing the voice of the customer and the Frontline Professionals to the organization. The ideal candidate will be able to connect training, policies, procedures, and product knowledge to help implement tactics that support short and long-term business objectives.



In the role of Field & Inside Sales Operations Commercial Enablement Specialist you will support:

Commercial Execution Support:

Participating in calibration sessions & commercial huddles with Leadership.



Voice of the customer and executive level communication report out.



Conducting marketing voice- of- the customer sessions.



Identifying trends through call reviews of interactions - Bringing forward trends and opportunities at a higher level.



Real time Consultant support- support the frontline teams as an expert in the execution of the commercial plan.



SME chat coverage, SME development & meetings



New Hire Nesting & Assessments



SME Assessments & Onboarding



Internal Auditing Support



Documentation audits and updating for organizations supported by operations: make needed updates, create new documentation, and identify areas for documentation improvement to support teams.



Weekly Communication (Wednesday Word), In the moment communications (Chatter), and Team communications (Microsoft teams, SharePoint, etc.) to support Commercial activities and initiatives.

Development Support:

Assist with new-hire training, internal transitions, and SME development as needed.



Provide high level training and opportunity identification for continuous development to Leadership and Training partners.



Building out learning hub, learning library and suggested phrasing.



Assistance/ Support of small group sessions, and team meeting topics (as needed/requested).

Operational Assistance:

Support, as needed, for the Resource Planners and Workforce Management teams within Operations.

Basic Data Analysis:

using reports to identify interactions to review, opportunities and trends, and partnering with Operations data analyst.

What you will need to succeed:

1-4 years' experience in Sales required, along with 1-4 years' experience in business operations, analytics, and/or workforce management. Or a combination that provides relative experience.



Ability to perform and implement techniques such as voice of the customer initiatives, journey mapping, and qualitative analysis to identify customer pain points, challenges, and hurdles. Recommend and implement solutions to address these and aid in commercial execution. Represent Inside Sales to LOB and Marketing partners.



Collate and analyze data using preset tools, methods, and formats. Support interpretation of advanced and predictive analytics data using specialized software tools and functionalities. Contribute to the preparation of various data and analytics reports.



Resolve queries from internal customers by providing information on complex processes, policies, and programs, referring issues to other where necessary for interpretation of policy.



Manage the delivery of onboarding and/or offboarding processes; ensure accurate and timely completion of all administration processes; provide support and guidance to line managers, new joiners, and leavers throughout the process; propose improvements to procedures.



Develop your own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Maintain an understanding of relevant technology, products and services, and industry best practices through ongoing education, coaching, and reading specialist media.



Analytical and critical thinking skills.



Knowledge of technologies used in Sales, Workforce Management, and Reporting.



Project management skills, participation, and leadership desired.



Business acumen.

Location:

Candidates will be required to be on site 2 days a week(8 days a month) at our office in Westbrook, ME.

What you can expect from us:

Base salary of $70,000 + based on experience.



Eligible for annual bonus



Health / Dental / Vision Benefits Day-One



5% matching 401k



Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more



Why IDEXX?



We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.



So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.



Let's pursue what matters together.



IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.



IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.



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