Job Description

Purpose

The Sales Development Manager (SDM) is responsible for generating business through the development of close relationships with the travel trade channel in United States region. This role will focus on expanding on the existing retail relationships and develop new partner relationships to grow FIT business in the United States region. This is a full-time remote Outside Sales, requiring periodic travel throughout the sales territory of Wisconsin, Indiana and Illinois.

The ideal candidate will be based in Chicago.

Key Areas of Accountability

Account Management

Execute against the plans developed by the Key Account Management team.

Develop business through relationship building with retail accounts within assigned territory to meet and exceed KPI targets.

Successfully manage existing travel agency relationships and deepen the partnerships to grow both FIT and Groups business.

Work with Senior Manager, Sales to formulate and execute a territory specific plan to deliver against the Key Account plans and other, more localized business development opportunities.

Identify new business development opportunities within the territory.

Build sales campaigns to drive bookings and revenue via territory account base.

Manage the analysis of territory and marketplaces by monitoring the market/competition, analyzing industry trends, company results and economic climate.

Support and achieve aggressive growth targets of the brand

Identify and increase market penetration within retail accounts

Sales Operations Management

Work closely with Rocky Mountaineer's sales colleagues across USCA and Package Groups teams to leverage and share best practices to drive FIT and Groups business within travel agency channel (both Direct and Indirect distribution models)

Develop business plans, sales strategies, budgets, and corresponding business cases for targeted market trade partners.

Attend and participate in a variety of sales conferences, trade shows, marketplaces, familiarization tours, training and industry events as required to broaden product awareness, educate, and generate sales of Rocky Mountaineer rail routes in Canada and the USA

Prepare proposals, presentations and supporting documents for use in the solicitation and closing of business

Provide feedback and input on programs, strategies, and tactical marketing & sales initiatives

Responsible for accurate, timely, insightful revenue and business trend forecasting

Provide timely feedback of general marketplace conditions and competitive activity within assigned channels

Demonstrate market insight through solution implementation and sustainment

Analyze competitors and sources of competitive advantage

Ensure accurate processing of all information generated from sales activities

Generate and log sales activities in Salesforce

Ensure the proper brand message is delivered in all materials

Identify and target competitive prospects and plan strategy to increase market share

Relationship Management

Maintain positive and constructive relationships with other Managers, employees, customers, and a variety of suppliers and industry partners

Ensure complete and on-going knowledge of the Company's policies, procedures, and products

Maintain positive and constructive cross-departmental relationships and communication

Perform other duties as assigned within the relevant expectations of the position

Ensure clients keep Rocky Mountaineer top of mind in their sales and marketing efforts

Initiate, build, and maintain long-term relationships with clients

Exhibit 'One Team' values partnering across USCA team and collaborating with other functional areas of the business.

Drive for results - foster collaboration and strengthen others to execute consistently.

Make values visible - act with uncompromising honesty, integrity and ethics

Energize others - set an example, recognize contributions and celebrate accomplishments

Qualifications

Education/ Certification/ Licenses

Post-Secondary education and experience in the Travel/Tourism industry (a Bachelor Degree is preferred)

Experience

5-10 Years Prior travel industry sales experience preferred

Experience in relationship building through combination of in person, virtual and over the phone interactions

Skills

Relationship builder with the ability to influence

Strong presentation and training skills, both in person and via webinars

Excellent verbal and written communication skills

Broad general business knowledge with excellent business judgment and decision-making skills

Professional and polished

Skilled at tailoring and targeting communication to both internal and external audiences

Creative and resourceful

Relentlessly pursue excellence

Attributes

Strong critical thinking and analytical skills

Knowledge of Salesforce, Concur and PowerBI would be an asset

Demonstrated ability to define business potential and utilize analytics to uncover sales opportunities

Work Environment

Ability to travel extensively within the USA and Canada

Ability to work evenings and weekends

A valid driver's license and access to use of a reliable personal vehicle is required


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Compensation

The base salary offered for this role is $94,000 - $103,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity. Eligible for Rocky Mountaineer's Bonus Program

Eligible Benefits

Medical care Dental care Short term disability insurance Long term disability insurance Life and A.D.&D. insurance Flexible Spending Account (Healthcare Only) 401(K) Eligibility Two complimentary annual train tickets after first year of employment

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Equal Opportunity Employer

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