Job Description

Description:



South Shore Generator is a family-owned, continually growing company specializing in the sales, maintenance, and repair of emergency standby generators throughout Eastern Massachusetts, Rhode Island, Cape Cod and the Islands. We pride ourselves on honest values, technical expertise, and service our customers can rely on.


We are seeking a detail-oriented and highly organized

Sales Operations & Client Support Coordinator

to support our sales team in achieving quarterly and annual targets. This role is critical to coordinating new equipment sales, installations, inventory management, and client communication within a generator and power systems environment.


The ideal candidate thrives in a fast-paced, service-driven business and excels at managing sales orders, schedule coordination, inventory and customer relationships from initial account setup through delivery and follow-up.


Requirements:

Key Responsibilities

Support the sales team in meeting quarterly and annual sales goals Coordinate all aspects of new generator and equipment sales, from account setup to customer and vendor scheduling Serve as a key point of contact for new and existing customers, vendors, distributors, and manufacturer representatives Maintain clear, professional communication to resolve complex sales and inquiries Provide weekly sales updates to management and the sales team, including order status and pipeline activity Enter, update, and maintain accurate sales orders and customer data in company systems (including Sampro and vendor portals) Monitor inventory levels and open orders to ensure equipment availability and on-time delivery Maintain accurate inventory records and floor plan accounts Coordinate internally with service, operations, and accounting teams to ensure seamless order execution Represent the company professionally with customers, manufacturers, and vendors

Required Skills & Qualifications

Ability to work independently while collaborating across departments Proficiency with computer systems, databases, and order management platforms Experience in a service-based, equipment, construction, or industrial environment preferred Familiarity with generators, power systems, or related equipment is a plus

Core Competencies:

+ Exceptional

organization

and ability to manage multiple priorities and deadlines at once.
+ Strong

attention to detail

and accuracy in data entry, scheduling, and documentation.
+ Excellent

problem-solving and critical-thinking

skills; able to "think outside the box" to efficiently and effectively resolve situational challenges.
+ Clear, professional

verbal and written communication

skills with customers, vendors, technicians, and co-workers.

A desire to provide

fanatical customer service

while maintaining a positive, team-oriented attitude.