Job Description

Company Overview:

Fuse.Cloud is a leading provider of cloud-based business technology solutions, including voice, internet, and managed IT services, based in Jackson, MS. We are dedicated to simplifying the lives of business owners and IT professionals by delivering innovative and reliable solutions. At Fuse.Cloud, we are committed to excellence, fostering a collaborative environment, and empowering our employees to achieve their full potential.

Position Overview:

The Sales Coordinator is the operational backbone of the sales organization. This role ensures the sales process runs smoothly by maintaining accurate CRM data, coordinating communication between Sales Reps, the Director of Sales, and Operations, and helping manage quotes, add-on requests, and order documentation.


This position requires high attention to detail, comfort with technology platforms, and the ability to keep multiple moving parts aligned - helping the team stay organized, informed, and focused on serving customers.

Key Responsibilities:

Monitor daily sales activity to ensure timely follow-ups and adherence to process. Assist the sales team with preparing proposals, quotes, contracts, and presentations. Manage the integrity of sales data in CRM, ensuring deals, contacts, and activities are current and accurate. Support the Director of Sales by maintaining team dashboards, tracking KPIs, and preparing pipeline and forecast reports. Respond promptly to client inquiries and provide excellent customer service. Coordinate meetings, calls, and follow-ups between clients and sales representatives. Serve as a point of contact for internal process questions - helping Sales Reps stay focused on selling, not admin. Work closely with other departments (operations, finance, marketing) to ensure accurate order processing and delivery. Manage calendars, schedules, and travel arrangements for sales staff when needed. Provide general administrative support to the Director of Sales and Chief Revenue Officer (CRO).

Qualifications:

Bachelor's degree in Business, Marketing, Communications, or related field preferred. 0-2 years of experience in sales coordination, CRM management, or customer service. Strong organizational skills with high attention to detail. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems (Salesforce, HubSpot, etc.). Excellent written and verbal communication skills. Highly organized, detail-oriented, and proactive problem-solver. Ability to prioritize, multitask, and thrive in a fast-paced environment.

Skills & Competencies:

Customer-focused and service-oriented mindset. Strong problem-solving and follow-through skills. Collaborative team player with the ability to work across departments. Effective time management and ability to meet deadlines. Data entry accuracy and reporting skills. Adaptability and resilience in a dynamic work environment.

Why This Role Matters:

This role ensures Fuse.Cloud's sales process remains efficient, accurate, and customer-focused. By keeping systems clean, communication clear, and deals moving forward, the Sales Coordinator helps the sales team deliver the fast, reliable experience that Fuse.Cloud customers expect.