Job Description

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy

Westerville

. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our

Westerville

franchised location,you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

Help clients understand the benefits

of regular massage, skin care and stretch.

Establish relationships with members and guests

to grow and retain a client base.

Connect clients with retail products

that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

A healthy compensation plan

that rewards your hard work with an hourly base pay of $14.50 per hour in addition to individual and team bonuses as well as membership commission per sale.

A dynamic, energizing environment

where you're consistently challenged, never bored.

Training

to help you grow and refine your sales and customer service skills.

What does shift acceptance look like?:

We are currently hiring Associates with a flexible schedule and the ability to work Opening (8am-4pm), Mid-shift (10am-6pm) and Closing (1pm-9pm).

Weekly requirements are a minimum of 15 hours scheduled with 1 closing weekday shift and 1 weekend shift.

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

Providing outstanding customer service

by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

Promoting the value of total body care

by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

Driving member retention

through outreach via phone and email to current members.

Upholding the Massage Envy core values

of optimism, gratitude, excellence, consistency and empathy. *

Protecting our workplace culture

by recognizing and supporting team goals and building positive relationships with team members.