Job Description

Accountability:

Responsible for all duties as assigned by management, including providing exceptional customer service, greeting customers upon their arrival, handling cash transactions, and putting away merchandise on the sales floor.

Responsibilities & Essential Functions:

Communication

Makes customers feel welcome and appreciated. Assists customers with sales - accurately rings up merchandise on cash register, performs accurate transactions related to cash and credit cards, and bags merchandise. Communicates customer concerns and compliments to management. Provides great customer service to customers through greeting upon arrival, assisting with questions, walking customers to product, and thanking customers for supporting Goodwill. Responsive and respectful towards others within the organization. Promotes internal and external customer service through effective communication. Displays appropriate behavior (courteous and respectful interactions) with fellow employees.

Attention to Detail

Understands Goodwill's pricing structure and identifies pricing concerns for management review. Follows proper procedures for un-priced merchandise, returns, gift cards, vouchers, discounts, etc. Understands cash handling processes including cash drops, change requests, and drawer reconciliations. Helps with merchandising store by creating displays and end caps as directed by management.

General Housekeeping

Maintains a neat clean appealing checkout area, keeps checkouts clear of clutter, excess hangers and merchandise except goods designated by management. Assists with light housekeeping tasks and putting away merchandise in its proper place.

Safety & Loss Prevention

Consistently follows established safety rules. Reports safety accidents and hazards when known and in a timely manner. Maintains a safe, clean, and orderly work area. Utilizes the proper equipment and supplies in meeting the safety standards. Maintains workstation supplies. Completes work station 5 minute clean up daily. Follows loss prevention procedures by reporting any potential losses including customer and employee theft and abuse of discounts to the Loss Prevention Manager.

Other

Proactively supports mission through requests for customer participation in the round up program. Follows established processes according to Kaizen standards. Demonstrates regard for Goodwill's assets including property, and equipment.

The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned.

Environment:

This position is based in a retail store environment with regular interaction with customers, team members, and merchandise. Sales Associates spend most of their time on the sales floor assisting customers, maintaining displays, and processing transactions at the register. The role requires standing and walking for extended periods, frequent bending, lifting, and handling of merchandise. Work may also include occasional tasks in the warehouse area which can involve exposure to varying temperatures, noise, and dust. The environment is fast-paced and team-oriented, with a focus on delivering excellent customer service. Hours vary and can include evening and/or weekend hours.

Sensory and Physical Requirements:

Ability to efficiently and effectively perform all functions of the job. Ability to effectively communicate with customers. Ability to stand, bend, lift, and reach for long periods of time. Ability to lift up to 20 pounds and occasionally lift up to 40 pounds. Use of both hands. Good manual and finger dexterity. Ability to visually inspect and eliminate non-saleable donations.

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by the employee's supervisor. Requirements are representative of the minimum levels of knowledge, skills, and/or abilities to perform this job successfully. The incumbent will possess the abilities or aptitude to perform each duty proficiently. All requirements are subject to possible modification to reasonably accommodate persons with disabilities. Some requirements may exclude individuals who represent a direct threat or significant risk to the health and safety of themselves or other employees. This document does not create an employment contract, implied or otherwise.


Goodwill of Northern Illinois is an equal opportunity employer.


This document does not create an employment contract, implied or otherwise. The employment relationship is at will.


Qualifications

Qualifications & Basic Job Requirements:

Ability to provide high levels of customer service. Ability to handle cash accurately. Ability to count, add, and subtract. Ability to follow instructions and work independently. Ability to follow all safety rules. Must be able to operate a pricing gun and cash register.

Key Benefits We Offer:

Flexible work schedule, Store discount, IL PTO, Cultural observance day, Tuition reimbursement, 401k, Voluntary Aflac and Career advancement opportunities.