The Role
As a Sales Associate you are the face of Superdry. The role of a Sales Associate at Superdry involves ensuring that our customers receive the best possible experience of our brand and products every day, by providing first class customer service and positively promoting the Superdry brand as a brand ambassador. Our enthusiastic Sales Associates thrive in a dynamic environment and have a real passion for our brand and customers.
You Will
Support the store team to deliver the highest standards across every aspect of store life
Operate tills and deal with all associated procedures such as refunds and returns
Handle basic customer complaints and escalate as appropriate
Personally showcase our products every day to our customers, understand their shopping needs and help them to find products that meet those needs, therefore maximizing sales
Work in the fitting room ensuring customers are able to try on garments quickly and comfortably, and offer advice on fit
Work with the store team to share ideas and suggestions to help colleagues, customers and store performance
Replenish stock against agreed plans, garment care and folding procedures, work in both back of house and front of house
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