Job Description

Job Overview

CPR Cell Phone Repair is a fast?paced, customer?focused repair center specializing in mobile devices, tablets, computers, and accessories. We pride ourselves on delivering exceptional service, maintaining a clean and organized store environment, and providing honest, transparent solutions for our customers. We're looking for a motivated Sales Associate who thrives in a dynamic environment and enjoys helping people solve problems.

As a Sales Associate, you are the face of the store and play a critical role in shaping the customer experience. You will manage the entire front end of the store, assist customers in person and over the phone, maintain inventory, and support the technical team by monitoring trends in repairs and part defects. This role requires strong communication skills, attention to detail, and the ability to multitask effectively.

Responsibilities

Provide exceptional customer service to every customer entering the store Assist customers with sales, service inquiries, and product recommendations Manage all incoming phone calls and email inquiries Maintain a clean, organized, and professional store environment Restock and manage accessory inventory Monitor trends in repairs, warranties, and defective parts alongside the lead technician Balance the cash register and operate the POS system Handle B2B accounts and maintain organized records Process email estimate requests Support the Store Manager with daily operational tasks Effectively handle customer complaints and resolve issues professionally Achieve sales goals through upselling and closing sales Understand and communicate store disclaimers and warranty policies

Experience

Experience in retail, customer service, or sales preferred Ability to oversee multiple tasks and maintain efficient workflow Strong communication skills--both in person and over the phone Comfortable learning and using technical terminology Proficient with POS systems and cash handling Ability to meet and exceed sales goals Strong organizational skills and attention to detail Ability to handle customer concerns with professionalism and empathy Experience managing B2B accounts is a plus
This position offers an engaging work environment where your interpersonal skills and sales expertise will contribute directly to store success. We value proactive team players who are eager to learn and grow within our organization.

Job Types: Full-time, Temporary

Pay: $12.00 - $30.00 per hour

Expected hours: 30 - 40 per week

Benefits:

401(k) Paid time off
Work Location: In person