Job Description

The Sales Associate helps customers find the houses best suited for their unique lifestyle and needs, and the Associate stands in for Sales Consultants when necessary. This position is a front-line ambassador for Holt Homes and represents the company with the highest level of integrity, character, professionalism, courtesy, and ethics.

Company Values

Honesty

- We say what we'll do and do what we say

Support

- We express empathy, nurture growth, offer help, and accept help

Efficiency

- We don't cut corners, but cut waste and find the best way

Responsiveness

- We recognize possibilities and respond to change, learn from mistakes, and communicate promptly

Improvement

- We innovate endlessly

Qualifications

High school education completed Required to have a Real Estate License in Oregon or Washington, with preference given to those with dual licensing and willingness to flex between our SW Washington and Portland metro area communities Minimum of 1 year of home sales experience preferred Current working knowledge of residential construction is preferred Ability to perform physical requirements of job, including but not limited to, standing, walking, sitting, stooping, and talking Must be able to meet customers in adverse weather at sites Valid driver's license and a reliable vehicle to drive to various communities Proficient knowledge of Microsoft Suite (Word, Excel, PowerPoint, and Outlook), and internet-based programs such as Microsoft Edge or Google Chrome Experience with Sales Simplicity and Smartsheet preferred Ability to multi-task, prioritize, and complete tasks in an efficient manner

Skills

Ability to learn new software and programs quickly Excellent communication skills, both verbal and written, in the English language Memorable customer service skills with the ability to de-escalate high-tension interactions with homebuyers Strong follow-up skills Ability to work independently as well as in a group setting Adapt to an ever-changing environment

Responsibilities

Stand in for Community Sales Consultants (Site Leads) when they are on vacation or are out sick Stay current in the industry through outside education and company training opportunities Maintain a comprehensive understanding of the construction process and stay current on all construction products and applications Explore and resolve concerns for what the customer wants, in a way the customer appreciates Demonstrate the models and options that will help improve the customers' lifestyles Support customers as they narrow down their home search, while guiding them to a final purchasing decision Follow up with potential home buyers through virtual, remote, and in-person conversations and appointments Expedite the resolution of customer complaints and problems to maximize satisfaction Make sure Site Leaders are up to date with current customer information when they return Input data into Sales Simplicity and Smartsheet to organize and track the process of individual sales Work closely with the Transactions Team to process sales agreements and electronic paperwork in a timely manner If possible, participate and attend all community promotions and marketing events in your region Generate inventory home option packages when requested Assist Appraisers in ensuring accurate appraisals on your homes by providing appropriate data and closing information

Work Environment

Regularly uses a computer with repeated movements to enter data, differentiate between colors, shades, and brightness, and read from a computer screen for extended periods of time Continuously will sit, stand, walk, stoop, and talk

Medical Benefits

Medical, dental, and vision insurance Health concierge support services through Amaze Health Health Savings and Flexible Spending plans, including Dependent-care Employer paid Disability, Basic Life Insurance & Accidental Death and Dismemberment Insurance Accidental, Hospital, and Critical Illness plan options Employee Assistance Program & Wellness Support Family Medical Leave

Financial Benefits

$1,000 per home closed in commission Maximum bonus potential of $10,000 annually, paid on a quarterly basis Time off benefits including vacation, sick, holiday, bereavement, FMLA and military leave 401k Savings Plan with quarterly matching up to 3% Commuter benefits and reimbursements for mileage, parking and public transportation * Legal support services through LegalEase