Job Description

As a Sales Associate, you'll play a key role in delivering a positive customer experience while supporting daily store operations. You'll assist with receiving, stocking, and pricing merchandise and help ensure the store is clean, organized, and welcoming to customers.

Essential Duties & Responsibilities

Customer Service:

Provide a friendly, helpful representation of Ace Hardware. Greet customers throughout their visit and thank them upon departure. Proactively assist customers in locating items and solving problems. Maintain a positive attitude and work collaboratively with customers and team members. Respond to pages and calls promptly and courteously. Refer any unresolved customer concerns to a manager. Demonstrate strong product knowledge and familiarity with store layout. Deliver personalized service with the goal of exceeding customer expectations.

Store Operations:

Contribute to a professional, safe, and positive work environment. Assist in receiving and stocking merchandise throughout the store. Maintain back stock levels and support inventory control efforts. Keep the sales floor, stockroom, and outdoor areas clean and organized. Help with end caps, ad merchandise, and product resets. Support Department Specialists with tasks like price changes and special orders. Ensure store signage is accurate and up to date. Operate a forklift if trained and certified. Share ideas or concerns regarding merchandising or sales strategies with management. Attend and participate in store meetings. Maintain a professional appearance and demeanor. Perform other duties as assigned.

Education & Experience:

High school diploma or GED required. Retail experience preferred but not required.

Physical Requirements:

* Must be able to stand, walk, climb, and lift up to 25 lbs.