Job Description

Overview:

The Sales Office Administrator/Supervisor is responsible for assisting salespeople in managing their customer accounts. This position is also responsible for assisting the store's customers by addressing inquiries and resolving complaints. This position will also assist in ordering and processing materials as well as assist with back charging.

$45k per year salary with full-benefits.
Responsibilities:

Job Requirements

Enforces organizational sales directives to the sales support staff. Works closely with the store manager and assign salesman/accounts to coordinators at store Ensures adherence to customer order process policies. Reviews all sales orders for accuracy, appropriate documentation, and clearance. Oversees the preparation of sales quotes and processes customer orders. Responds to internal and external audit requests, subsequently preparing audit packages. Serves as a liaison between the sales and operations departments to ensure that customer orders are processed and fulfilled accurately and in a timely manner. Monitors and tracks the performance of order processing procedures, implementing improvements when necessary. Field phone call from salesmen and customers to schedule orders Works as liaison between sales and customers, providing updates on delivery and schedules Coordinate releasing the orders in the system to be delivered Check and verify accuracy of billing and manage outstanding AR balance as needed Manage filing and organization of all paperwork (special orders, stock receiving, AR billing etc.) Facilitate the resolution of problems and issues whether with customers, vendors, etc. Provide detailed updates on shipments, tracking data, ship-to-date counts and remaining deliveries Direct order entry/processing, ensuring orders get processed in a correct and efficient manner Oversee the coordinators support sales and customers with pricing information and other inquiries

Supervisory Responsibility

This position supervises employees engaged in sales support services.

Work Environment

This position is located at the store; it can involve working outdoors or being exposed to wet, humid, extremely weather conditions depending on location.

Physical Demands

This position involves constantly being on one's feet, interacting with customers, and occasionally lifting objects up to 80 pounds

Position Type/Expected Hours of Work

This is a full-time position. Hours of work depends on hours of operations, 48+ hours per week.


Qualifications:

Additional Competencies

Knowledge of the field's policies, procedures, and practices. Leads and directs the work of other employees. Strong customer/client orientation experience and verbal and written interpersonal communication skills Must be detail oriented Experience preferred with sourcing material Invoicing, Billing and/or Accounts Receivable experience preferred Ability to develop and mentor others Ability to foster teamwork Strong organizational skills

Required Education and Experience

High school diploma or general education degree (GED) with 5 or more years experience; Bachelors degree in Business Management, Business Administration, or related field preferred