Job Description

The Room Attendant at

Southall plays a critical role in ensuring an exceptional guest experience by maintaining impeccable cleanliness, organization, and attention to detail in guest rooms and hotel facilities. This position requires a commitment to Southall's high standards of quality, safety, and guest service.

Room Attendants

follow a structured training program to ensure proficiency in cleaning techniques, guest interactions, and time management, enabling them to consistently deliver a superior level of hospitality.

Key Responsibilities:

Cleaning and Room Preparation:

Room Setup and Layout: + Prepare rooms to hotel standards, including arranging furniture and amenities for guest comfort.
+ Ensure rooms are guest-ready with proper presentation and attention to detail.
Bathroom Cleaning: + Clean and sanitize sinks, toilets, mirrors, tubs, and showers.
+ Restock bathroom supplies, such as toiletries, towels, and tissue.
Dusting and Surface Cleaning: + Wipe down furniture, lamps, TVs, and other surfaces, ensuring a streak-free finish.
Bed Making and Linen Replacement: + Change bed linens and make beds with precision and care.
+ Inspect linens and towels for stains or damage and replace as needed.
Vacuuming and Floor Care: + Vacuum carpets and rugs and mop or sweep hard floors to ensure cleanliness.

Guest Interaction and Communication:


Address guest requests promptly and professionally, such as providing extra towels or special room setup. Maintain a friendly and respectful demeanor when interacting with guests. Handle guest complaints or concerns with care and escalate issues to supervisors when necessary. Protect guest privacy and confidentiality during all interactions.

Time Management and Efficiency:


Prioritization: + Plan and organize work based on check-out times, guest needs, and cleaning schedules.
Checklists: + Use daily cleaning checklists to ensure consistency and thoroughness.
Efficiency: + Utilize cleaning equipment (vacuums, carts, steamers) effectively and safely to maximize productivity.

Safety and Hygiene:


Follow hotel protocols for handling cleaning supplies and hazardous materials. Adhere to safety guidelines, including fire safety and emergency procedures. Comply with uniform and grooming standards to maintain a professional appearance.

Additional Duties:


Restock and maintain room amenities such as coffee supplies, toiletries, and stationery. Report maintenance issues or lost and found items to supervisors immediately. Assist with special room setups, including VIP or occasion-specific decorations. Manage laundry and linen storage, ensuring proper organization and inventory.

Qualifications:

Experience:


Previous experience in housekeeping or hospitality roles is preferred but not required.

Skills and Competencies:


Attention to detail and commitment to cleanliness. Strong organizational and time management skills. Excellent interpersonal skills with a focus on guest service. Ability to use cleaning equipment and hotel technology effectively.

Physical Requirements:


Ability to stand, walk, and perform repetitive tasks for extended periods. Physical strength to lift and move cleaning equipment, linens, and supplies.

Availability:


Flexibility to work varied schedules, including weekends, holidays, and high-volume days

Education:

High school diploma or equivalent preferred

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Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.