Job Description

At Memorial Hermann, we\'re about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.

Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.

Job Summary
*Must have prior experience working in ICU or ER!*

The purpose of the Transfer Center RN position is to coordinate all activities and communication involved in transferring patients from one facility to another, as specified by our customers. The position is also responsible for completing the clinical reviews to determine appropriateness of transfer, as applicable.

Minimum Qualifications

Education: Bachelors of Science in Nursing (BSN), preferred

Licenses/Certifications: Current and valid license to practice as a Registered Nurse in the state of Texas

Experience / Knowledge / Skills:

• Five (5) or more years of clinical experience with two (2) years in a critical care environment or Emergency Department.
• Aware of state and federal regulatory requirements regarding patient transfers.
• Strong analytical, data management and PC skills-must be able to type minimum 25 words/min.
• Excellent interpersonal communication and negotiation skills.
• Strong organizational and time management skills-able to prioritize multiple tasks.
• Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.

• Receives transfer requests from referring facilities and coordinates patient transfer to receiving facility using excellent customer service skills with all callers. Facilitates all communication between referring and receiving hospitals/physicians in a professional and effective manner
• Enters information into the database, as it occurs, for creation of real time data with a high degree of accuracy. Documents all required information pertaining to the patient transfer process accurately and thoroughly.
• Secures Memorandum of Transfers (MOT\'s) in a timely manner on every patient from the referring facility; that are compliant with state regulatory requirements for patient transfers
• Applies approved clinical criteria to evaluate appropriateness of transfer and level of care. Documents findings based on department standards
• Partners with Life Flight and specialty transport teams to coordinate flight and ground transportation as needed; Collaborates with Patient Business Services to protect the financial integrity of the organization.
• Maintains knowledge base of processes and systems by attending meetings and reviewing training materials and identifies, addresses, and works to resolve system problems impacting transfers. Escalates issues as appropriate to management.
• Assists with quality assurance (QA), identifying areas where process improvement is needed and helps drive change (i.e. day to day workflow, education, process improvements, customer service, etc.).
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Other duties as assigned.

Memorial Hermann