Job Description

About Us:

At Victory Home Health & Hospice, we believe home health and hospice care is more than a service--it's a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life's most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose. If you're looking to make a difference in the lives of others while being part of a team that feels like family, we'd love to welcome you.

Job Summary:

Responsible for overseeing all clinical operations, ensuring the delivery of high-quality patient care, and maintaining compliance with federal, state, and accreditation regulations. This role provides leadership and direction to the nursing and interdisciplinary team, ensuring excellence in hospice care while upholding the organization's mission, values, and goals.

Essential Functions:

Provide leadership, supervision, and guidance to the hospice clinical team, including nurses, aides, social workers, chaplains, and other interdisciplinary staff. Ensure compliance with all federal, state, and local regulations, as well as Medicare/Medicaid guidelines and accreditation standards. Oversee hospice admissions, patient care plans, and clinical documentation to ensure timely, appropriate, and high-quality care. Collaborate with the Medical Director, Executive Director, and interdisciplinary team to ensure patient-centered, evidence-based hospice care. Monitor clinical performance metrics, ensuring goals for patient care, satisfaction, and regulatory compliance are met. Develop, implement, and maintain policies and procedures to enhance the quality of care and operational efficiency. Recruit, train, mentor, and evaluate clinical staff, fostering a culture of excellence and professional growth. Conduct regular case reviews, team meetings, and performance evaluations to ensure quality improvement and adherence to best practices. Investigate and resolve patient/family concerns and complaints, implementing corrective action plans as needed. Work collaboratively with the business development team to support growth strategies, referral relationships, and community outreach. Maintain an effective on-call system to ensure 24/7 nursing coverage and patient support. Oversee compliance with infection control, safety protocols, and emergency preparedness plans. Ensure appropriate staffing levels to meet patient needs and maintain operational efficiency. Manage clinical budgets and resource allocation in coordination with the Executive Director and leadership team.

Additional Responsibilities:

Performs other duties as assigned or requested. Conforms to all applicable Agency policies and procedures. Participates actively in continuing education and in-services. Maintains confidentiality of patient information and business trade practices Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities:

Organizational skills Ability to supervise in accordance with Agency's policies and applicable laws. Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community. Time management Cooperative attitude Advanced written and verbal interpersonal communication Basic math skills related to patient care.

Age-Related Competencies:

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management:

Cooperates fully in all risk management activities and investigations. Keeps abreast of changes in health care law. Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

Minimum Position Qualifications

Education:

Bachelor's degree in a nursing.

Experience:

5 years nursing experience ; 3 years in hospice leadership

License / Certification:

Driver's license and proof of current auto liability insurance; no listing in the OIG Excluded Provider listing


RN license in the state of employment

Environmental Conditions:

Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather. Moderate noise level; tasks may involve exposure to bloodborne pathogens; moderate stress and emotional demands.

Physical Requirements:

Sitting is required. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.





The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.