Job Description

In-person in Orem, UT

$22 - $28 an hour

Nexio's Risk Department protects the company's financial stability and brand integrity through proactive analysis and structured recovery processes. As a Risk Collections Specialist, you will play a key role in managing ACH reject recoveries and supporting the early stages of merchant risk monitoring. This position bridges Finance and Risk, ensuring rejected transactions are recovered efficiently and documented accurately -- while providing a strong foundation for future advancement within the Risk team.

This role focuses on internal recovery coordination and documentation -- formal debt collection activity is managed through Nexio's Legal and external partners.

Responsibilities

Track and reconcile ACH rejects, repayments, and recovery offsets. Communicate with merchants regarding repayment coordination and status updates. Collaborate with Finance to ensure proper allocation of recovered funds. Partner with Nexio's Legal Team and external collection agency for escalated recovery cases. Maintain detailed recovery logs and assist in weekly reporting to Risk leadership. Support Risk Analysts by preparing data and documents. Identify recurring issues that may indicate emerging merchant risk trends. Assist with process improvements to prevent rejects and streamline recovery.

Qualifications

High school diploma or equivalent required. Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field preferred, but not required. Equivalent experience in payments, financial operations, or risk analysis will be considered. 0-1 year experience in payments, finance, or operations. Strong attention to detail, accuracy, and record-keeping. Proficiency with Excel and or case management tools. Clear, professional written and verbal communication. Eagerness to learn compliance, merchant lifecycle, and payment flow concepts.

What is Nexio?

Nexio transforms payment chaos into simplicity, giving merchants the freedom to focus on what truly matters to them--growing their business. From smoothing out inefficiencies to securing seamless transactions, Nexio helps turn payments into a business's competitive edge.

Benefits

Unlimited PTO Medical, Dental, Vision, Life, STD, and LTD insurances; 5% 401k match, HSA match. Free therapy for employees and their dependents Nail Tech, Barber, Massage Therapist on-site Costco snacks for days!
Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

Ability to Commute:

Orem, UT 84097 (Required)
Work Location: In person