Job Description

PURPOSE:

To oversee the daily operation of Nickelodeon Universe, with an emphasis on rides locations while ensuring that outstanding guest service, safety and a demonstration of team work is always provided to our internal and external guests.

ESSENTIAL DUTIESAND RESPONSIBLITIES:

Provide ongoing supervision to all team leads and team members Train,develop and direct staff to consistently place safety and service at the forefront of job duties. Manage, develop and motivate team members for operational efficiencywhileensuringthat all employees are complying with company policy and procedures Ensure that all training is being conducted and documented Perform all payroll functions Provide feedback to team members and resolve team member performance issues Interview and hire new employees Oversee scheduling ofteam members and team leaders for maximum efficiency Emphasize guest service by responding to guests in person, via email, phone or letter about questions, concerns or issues in a timely and professional manner. Monitor reports on ridership, ticket sales, and expenses. Perform the role of Park One when scheduled Maintain and ensure overall safety and cleanliness for work area Support team members by helping wherever and whenever needed May provide support in other work areas as needed Regular and consistent attendance. Other duties as assigned.

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:

Must be at least 18 years of age 2-3 years of post-secondary education preferred Previous amusement park experience preferred Previous leadership experience required Must have demonstrated excellence in guest service and safety Must be extremely organized and excel in multi-tasking Basic computer skills

PHYSICAL JOB REQUIREMENTS:

Stand and move- Frequently Kneel and bend- Frequently Reach at or below shoulder level- Frequently Perform repetitive motion- Frequently Stoop/Squat- Frequently Reach at or above shoulder level- Frequently Lifting/carry up to 20 pounds- Occasionally Sitting- Occasionally Lift/Carry up to 40 lbs- Infrequently Handle larger items such as boxes or packages

Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and discounted Metro Transit pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one's care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America