Job Description

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Job Title:

Revenue Cycle Administrative Coordinator
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Req:

2025-1237
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Location:

VMC Main Campus
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Department:

Patient Financial Services
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Shift:

Days
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Type:

Full Time
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FTE:

1
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Hours:

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City State:

Renton, WA
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Salary Range:

Min $ 25.71 - Max 37.28/hrly DOE

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JOB DESCRIPTION

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE:

Revenue Cycle Administrative Coordinator

JOB OVERVIEW:

The Revenue Cycle Administrative Coordinator provides comprehensive administrative and operational support to the VP, Revenue Cycle and the broader Revenue Cycle departments. This role coordinates special projects, manages vendor relationships, supports budgeting and financial tracking, and facilitates cross-department collaboration to ensure efficient and effective revenue cycle operations. Serving as a key liaison between leadership, vendors, and internal teams, the coordinator ensures alignment with organizational goals, maintains confidential records, and supports process improvements to enhance overall department performance.





Additionally, this role provides comprehensive administrative support to the VP, Revenue Cycle by scheduling meetings, managing calendars, maintaining files, and coordinating logistics.

DEPARTMENT

Patient Financial Services Department

WORK HOURS:

Monday - Friday, typically 8:00am - 4:30pm. Some flexibility may be required to meet department and organization needs.

REPORTS TO:

VP,Revenue Cycle

PREREQUISITES:

Associates degree preferred.

Minimum 3 years' experience working in a Patient Financial Services department in a healthcare setting, required.

Minimum 2 years' experience as an Executive or Administrative Assistant required; healthcare setting preferred.

Proficiency with Microsoft Office products - Word, Excel, Power Point and Visio. SharePoint and Epic experience preferred.

QUALIFICATIONS:

Knowledge of Patient Accounting processes and Patient Accounting system competency.

Demonstrates excellent oral, written, and interpersonal communication skills.

Excellent problem resolution and customer service skills.

Attention to detail and excellent organizational skills. Decisive and capable of exercising good judgment under pressure, involving discretion and independent action within prescribed limits.

Demonstrated knowledge of services offered by outsourced vendors, to include contract review and invoice reconciliation. Knowledge and ability to effectively manage healthcare department budgets, including forecasting, monitoring expenditures, and ensuring alignment with financial goals.

Knowledge of Revenue Cycle Operations preferred, including Patient & Financial Access, HIM, & Patient Financial Services.

Ability to set priorities, produce accurate work and process all work tasks in a timely, comprehensive manner.

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS

Must possess ability to work independently, with a minimum of direction, and take initiative in problem solving.

Must be able to interact professionally and effectively with a wide variety of people, including operations staff, providers, the public, and departments at Valley Medical Center (VMC).

Attention to detail and excellent organizational skills are essential.

Must be able to function effectively in an environment with frequent interruptions and multiple tasks.

Must be able to effectively interact with patient access and billing systems and other relevant third-party software, create and maintain spreadsheets, and take and compose meeting minutes.

Requires manual and finger dexterity.

Requires prolonged periods of sitting and prolonged exposure to computer monitor and keyboarding.

PERFORMANCE RESPONSIBILITIES:

Generic Job Functions:

See Generic for Administrative Partner*

Essential Responsibilities and Competencies:

Collaborate with Revenue Cycle Leadership and the Budgeting & Labor Productivity Departments to support the preparation, maintenance, and detailed monthly planning, reconciliation, and tracking of annual Revenue Cycle budgets.

Research and resolve customer complaints, ensuring timely and accurate resolutions.

Maintain confidentiality of department personnel records and other sensitive information.

Manage onboarding for new Revenue Cycle and Revenue Cycle related vendors including contract review, completion of BAA, DSA & Cyber Assessments and vendor setup in the AP system with purchase order parameters.

Manage vendor access requests to VMC and collaborate with the IT department to conduct quarterly audits of all PFS vendor users, ensuring accurate account statuses and timely terminations.

Reconcile Revenue Cycle vendor invoices, tracking payment amounts, dates, PO numbers and resolving discrepancies.

Collaborate with IT, Clinic Network, and other departments to create annual purchase orders for upcoming expenses.

Maintain positive inter-personal collegial work relationships, collaborating and sharing knowledge with team members. Promptly escalate sensitive or important issues to the VP, Revenue Cycle.

Develop a strong understanding of the organization, including its structure, political dynamics, and business relationships.

Serve as Subject Matter Expert for Infor / Compass system modules including training, preparing materials and offering ongoing support to department staff.

Independently resolve complex issues by exercising sound judgment and utilizing available resources.

Manage VP and other organizational leaders' calendars including scheduling meetings, appointments, and conference calls.

Manage payroll timekeeping processes for the Revenue Cycle team. Coordinate travel arrangements and submit expense reimbursements for any miscellaneous expenses incurred by the Revenue Cycle team and /or vendors.

Manage SharePoint sites, including PFS, Revenue Cycle, and Policy Central, ensuring policies and procedures for Patient Financial Services are organized and properly formatted.

Maintain the Revenue Cycle Vendor Contract Library, ensuring contracts and links are kept up to date.

Prepare, organize, and distribute meeting agendas and materials. Participate and facilitate staff meetings as required, attend internal and external leadership and education meetings, and engage in internal operations meetings as directed.

Serve as the liaison for non-PFS departments.

Serve as the primary contact for safety concerns, addressing issues reported by staff or identified during quarterly Environment of Care inspections.

Track productivity, safety event reporting, and budgeting variances to ensure they are documented within established timelines.

Track equipment inventory for remote staff, managing replacements and returns as needed.

Provide department orientation for new Patient Financial Services employees.

Coordinate the needs and data requests from auditors.

Demonstrates awareness of the importance of cost containment for the department and provides suggestions for process or quality improvement opportunities.

Follows the Mission, Vision, and Values of Valley Medical Center. Performs all job functions in a manner consistent with Valley's cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community-centered awareness, and innovation.

Other duties as assigned.

Date Created: 10/25
Revised:

Grade: NC-04
FLSA: NE

Cost Center: 8531

Job Qualifications:

PREREQUISITES:

Associates degree preferred.

Minimum 3 years' experience working in a Patient Financial Services department in a healthcare setting, required.

Minimum 2 years' experience as an Executive or Administrative Assistant required; healthcare setting preferred.

Proficiency with Microsoft Office products - Word, Excel, Power Point and Visio. SharePoint and Epic experience preferred.

QUALIFICATIONS:

Knowledge of Patient Accounting processes and Patient Accounting system competency.

Demonstrates excellent oral, written, and interpersonal communication skills.

Excellent problem resolution and customer service skills.

Attention to detail and excellent organizational skills. Decisive and capable of exercising good judgment under pressure, involving discretion and independent action within prescribed limits.

Demonstrated knowledge of services offered by outsourced vendors, to include contract review and invoice reconciliation. Knowledge and ability to effectively manage healthcare department budgets, including forecasting, monitoring expenditures, and ensuring alignment with financial goals.

Knowledge of Revenue Cycle Operations preferred, including Patient & Financial Access, HIM, & Patient Financial Services.

9. Ability to set priorities, produce accurate work and process all work tasks in a timely, comprehensive manner