Job Description

Company Description
Canada Goose isn\'t like anything else. We\'ve built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you\'re part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they\'re yours for the taking.


Position Overview: The Retail Team Lead will partner with the Store Management Team and assist in the execution of plans and strategies for their store. They will support all store functions including: people management & engagement, customer experience and operational efficiency while ensuring excellence in all areas and maintaining Canada Goose\xe2\x80\x99s expectations of quality and authenticity. With extensive people management skills and a flare for world class customer service, you will continuously strive to exceed our customers\xe2\x80\x99 expectations.
What You\xe2\x80\x99ll Do:

• Achieve or exceed sales targets including both the top and bottom line results
• Support in training on standard operating procedures, while ensuring team members have a proper understanding of product and brand history
• Coach and mentor team members to improve performance and develop key selling and operational skills that enhance customer experience
• Identify external talent for Canada Goose\xe2\x80\x99s retail business and support in onboarding new team members
• Drive Employee Engagement through performance recognition and development
• Drive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, units per transaction etc.
• Resolve customer issues and NPS detractors in a timely manner by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
• Comply with store operating procedures to minimize store shrink
• Assist with payroll and scheduling
• Perform store opening and closing procedures in alignment with company standards
• Regularly review company\xe2\x80\x99s email and other communication tools to ensure applicable messages are shared with the team
• Provide market expertise in relation to client needs and develop strategies to maximize product performance

Let\xe2\x80\x99s Talk About You:

• Minimum 2 years of retail management experience
• Previous experience working in high volume traffic locations with affluent and luxury brands
• Basic knowledge of inventory, scheduling and payroll management
• Strong analytical skills with a solid understanding of retail math and metrics
• High attention to detail
• Strategically agile in order to drive strong sales results
• Strong time management and organizational skills with the ability to multi-task in a fast-paced environment
• Consistently exhibits Canada Goose\xe2\x80\x99s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
• Advanced skills in Microsoft Office; specifically, Word and Excel
• Bonus points for proficiency in another language

Expected hourly range: $25 - $27 USD / hour

Additional Information
All your information will be kept confidential according to EEO guidelines.
What\xe2\x80\x99s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open. Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.