Job Description

What's In It For You!

EVERY employee is bonus eligible after 90 days!! Employee discounts Growth opportunities Help others through our charity partners Save the environment!

Why We Will Love You

Your smile lights up the room! Your care for our customers, donors and team members Your unique personality and amazing attitude You are ready to lead a diverse team You have a valid driver's license and clean driving record. Fantastic!

Teamwork Makes The Dream Work

Our management team works together to lead and develop our awesome team members as they take great care of our donors and customers. Whether in our wholesale operation, America's Thrift Online, our vast donations network, or in one of our retail locations, we combine our passion for donors and community service in all that we do.

Why You Will Love Us:

Our Mission, Vision and Values



Mission



To Give Back! By...



Positively impacting the environment and the communities we serve providing values that meet our customer's needs and wants reducing millions of pounds of waste each year supporting local charities creating jobs

Vision



To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.



Values



People First We invest in what matters most to us: You. Your goals are our goals; your success is our success. We care about family and work-life balance. We value what makes you, You! Customers and Donors Our business starts and ends with both the contributions of our donors and the loyalty of our customers. We deliver a 1st class second-hand experience by providing our customers unsurpassed value & selection. Community We enhance communities by supporting charities, providing values and creating jobs. Through sustainable shopping we protect the environment and reduce waste. Continuous Improvement We empower our people to improve the business and promote an entrepreneurial spirit. Continuous improvement isn't just about margins; it's about development, personal growth, teamwork and collaboration. "How can we improve" are the most important words in business. Growth Growth is our commitment. We invest in the growth of our people, our donations, and our sales. Our growth supports our mission: To Give Back.

Position Title:

Retail Supervisor

Department:

Operations

Reports to:

Assistant Manager

FLSA Status:

Nonexempt



Position Purpose and Objectives

The Retail Supervisor plays a key leadership role in managing the daily operations of the retail sales floor and front-end areas. This position requires proven retail experience and the ability to maintain high standards of customer service, merchandising, and operational excellence. The Retail Supervisor ensures that all store functions--from customer interaction to inventory management--are executed efficiently and in alignment with company standards.

This position demands a results-driven retail professional who can lead by example, engage directly with customers and donors, and coach team members to deliver quick, accurate, and friendly service. Retail Supervisors are expected to take ownership of daily operations, audit and evaluate team performance, and ensure a clean, organized, and profitable store environment.

To support retail operations, flexibility is required to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays. Retail Supervisors exemplify America's Thrift Stores Core Values in leadership, customer engagement, and operational excellence.



Roles and Responsibilities

Direct and supervise retail floor and front-end team members to ensure exceptional customer service and operational efficiency. Leverage prior retail experience to train, coach, and motivate team members in sales, merchandising, and customer interaction. Assist with recruiting, selecting, and onboarding retail staff, ensuring candidates align with store needs and culture. Monitor team performance through daily observation, interaction, and coaching to maintain strong sales and service results. Schedule team members effectively to meet labor goals while ensuring adequate coverage for peak retail hours. Perform and oversee all front-end retail duties, including cash register operations, returns, and customer assistance. Manage inventory systems to monitor deliveries, stock levels, and merchandise flow across the sales floor. Analyze daily sales and product trends to anticipate retail needs and take corrective action when necessary. Supervise point-of-sale operations to ensure accuracy, speed, and a positive shopping experience. Maintain control over cash handling, deposits, and related accounting procedures. Provide hands-on assistance to customers and donors, ensuring a welcoming and helpful store environment. Set the standard for exceptional retail service and coach team members to exceed customer expectations. Ensure merchandise is well-presented, properly priced, and reflective of company visual standards. Assist with sales promotions, marketing programs, and visual resets to drive customer engagement and sales. Foster a respectful, team-oriented work environment where communication and collaboration thrive. Address customer or team issues promptly and professionally, escalating as needed. Protect company assets and uphold all safety and loss prevention policies. Maintain a clean, safe, and compliant retail environment that meets company and OSHA standards. Serve as Manager-on-Duty in the absence of the Assistant Store Manager or General Manager, making operational decisions as needed. Perform other related duties as assigned to ensure store success.

Skills and Qualifications

Minimum of two (2) years of supervisory or keyholder experience in a fast-paced retail environment is required. Demonstrated ability to lead a retail team, drive sales, and deliver a superior customer experience. Strong merchandising skills and understanding of retail operations, cash handling, and visual presentation. Proficiency in basic math, POS systems, and computer applications. Strong communication and interpersonal skills to effectively train and motivate retail team members. Ability to assess performance, provide constructive feedback, and implement coaching strategies. High school diploma or GED preferred. Strong reasoning, decision-making, and problem-solving abilities. Must pass background check, MVR check, and drug screen. Valid driver's license with a clean driving record. Flexibility to work rotating schedules, including evenings, weekends, and holidays.

Competencies



Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:

Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling. Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level. Continuously - Standing on tile/concrete, talking, seeing, and hearing.

Other:

Mostly working a rotating schedule (mid-shifts, evenings, weekends and holidays). Working environment includes inside of building withsemi- controlled temperatures and outside conditions with varying weather and temperatures.

Other duties as assigned:

Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.



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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.