Job Description

Overview

The Retail Store Manager oversees the daily operations of a mission-driven retail store and greenhouse that showcases and sells crafts, ceramics, flowers, and farm goods created by adults on the autism spectrum. This role combines retail management with a strong commitment to inclusive employment practices, ensuring a supportive, empowering, and professional environment where all artists and farmers can succeed.

Responsibilities

Leadership & Supervision

Provide day-to-day leadership, coaching, and supervision to a team of adults on the autism spectrum, serving as their support staff and vocational trainer. Model patience, respect, and inclusive communication that fosters confidence and independence among employees. Coordinate staff schedules, assign tasks, and ensure all team members have meaningful, clearly defined responsibilities.
Store and Greenhouse Operations

Oversee all aspects of daily operations, including opening/closing procedures, inventory management, merchandising, and cash handling. Maintain a welcoming, organized, clean, and visually appealing retail environment that highlights the creativity and craftsmanship of the artists and farmers. Collaborate with the Farm Manager and the Garden Lead for products grown in the greenhouse.
Customer Service & Community Engagement

Provide excellent customer service and model best practices for staff. Educate customers about the mission of Hiram Farm and the store employees and artists and farmers behind the products. Participate in special events, such as product launches, seasonal markets, and community festivals.
Sales & Marketing

Track and analyze sales data to help inform product displays and pricing strategies, and purchasing decisions with members of the Leadership Team Collaborate with the Development Director to assist them in promoting store offerings through social media, newsletters, and local partnerships. Collaborate with the Program Director for recruitment strategies for staff for the store and greenhouse.

Experience

Associate's degree in business, education, human services, or related field (or equivalent experience). Minimum 2 years of experience in retail management, vocational support, or community-based programs. Demonstrated experience or training in working with individuals on the autism spectrum or with developmental disabilities preferred. Strong organizational, communication, and interpersonal skills. Ability to model professionalism, flexibility, and empathy in a dynamic environment. Basic computer and POS system proficiency.
Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person