Job Description

bout us

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high quality footwear and apparel for people who ride, work and play outdoors, and care about performance, quality, comfort, and style.

Job description

This position is a Retail Store Manager position overseeing the Outlet Shop in Chandler Arizona. He/She is responsible for all aspect of store operations, including but not limited to, achieving sales plans, conducting hiring and training of all associates, managing and motivating their team, and ensuring customer service, inventory and visual standards are consistently achieved or exceeded.

Primary Responsibilities:

Sales, Service, and Merchandising Requirements (50%)

o Meet or exceed the expectations based on the Retail Performance Indicator Ratings. Coordinate sales incentive programs, SPIFF's, and daily/monthly/weekly goal achievement

o Train and supervise all team members when on the selling floor or back of house on service and merchandising standards, as well as product knowledge

o Supervise and motivate all associates to drive sales and achieve plans

o Address any and all customer service/satisfaction issues as needed. Deliver exemplary customer service and lead by example when assisting clients, as well as ensure their team members do the same to uphold the brand name and standards for service

o Maintain all in-store inventory and visual standards of the sales floor by keeping it stocked, organized and well-merchandised

o Partner with the Corporate Buying Department with regards to product feedback and requests

o Perform point of sales transactions?

Operational Requirements (25%)

o Manage profit and loss for store(s)

o Effectively communicate personnel, inventory, maintenance or any other issue(s) to the Corporate Retail Admin Department

o Create and manage monthly associate schedules

o Approve and punctually submit associate timecards to payroll

o Prepare and timely submit monthly commission reports to Corporate Retail Admin Department

o Prepare and timely submit all store/personal business expense documentation

o Maintain all petty cash, paid in/outs and in-store receipt documentation

o Conduct store meetings with associates to communicate all appropriate information from the Corporate Retail Admin Department

o Oversee the upkeep of all maintenance issues at the store including lighting, electrical, plumbing, store fixtures, building, and hardware

o Maintain organization and neatness of cash wrap and stockroom

o Coordinate the daily cleaning of the entire store

o Prepare bi-weekly orders of appropriate levels of packaging, office and cleaning supplies

o Respond to inter-company requests such as transfers, seasonal returns and defects/damage processing

o Utilize loss prevention procedures in order to minimize shrink

o Conduct physical inventory, as well as conduct weekly/monthly cycle counts, and report findings as requested by the Corporate Retail Admin Department to complete daily, weekly, and monthly reports as needed

HR/Personnel Requirements (25%)

o Conduct and oversee hiring and training of all new associates as well as re-training existing associates when needed. Ensure that each associate is up to date with necessary employment forms. Ensure that each associate is fully trained. Maintain strict organization of all personnel files

o Uphold the dress code for store associates, always leading by example by representing the brand when in the store

o Partner with the Corporate Retail Admin Department and Human Resources Department on any and all personnel issues including payroll and progressive discipline

o Administer associate evaluations (90-day new hire reviews, quarterly one-on-ones, annual common reviews)

Qualifications and Other Requirements:

3 or more years of previous retail management experience, preferably in a soft goods apparel environment.

High School graduate or equivalent; college degree preferred

Excellent verbal and written communication skills

Excellent customer service and top notch sales skills

Able to lead in a fast paced, team-oriented environment

Proficient knowledge in PC applications

Experience with retail POS/inventory control systems

Ability to maintain and lead a positive team morale

Strong ability to maintain composure and professionalism under pressure while meeting multiple and sometimes competing deadlines, as well as self-manage and communicate clearly to corporate

Must own vehicle for travel and/or delivery purposes as needed

Must be able to work a minimum of 45 hours per week full-time, including early mornings, evenings/nights, weekends, and/or holidays as requested

May be required to attend outside events, seminars, etc. as needed

Physical Demands/Working Conditions (Time spent standing, sitting, bending, lifting):

? Regularly required to stand, walk, talk, and hear

Frequently required to use hand to finger, handle or feel objects, reach with hands and arms?

Regularly required to lift and/or move up to 25 pounds

Visions requirements: close vision, distant vision, as well as ability to adjust and focus

Direct Reports:

Assistant Managers, Team Leads and Associates, Stockroom Associates

Job Type: Full-time

Ariat International provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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Job Type: Full-time

Pay: $23.60 - $28.42 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Tuition reimbursement Vision insurance
Work Location: In person