Job Description

Retail Sales/Technical Manager

CPR Cell Phone Repair - Thornton, CO

CPR Cell Phone Repair by Assurant is a fast-paced electronics repair and retail brand with 500+ locations nationwide. We are hiring a Retail Sales Manager / Lead Technician to lead our Thornton store--driving sales, operations, and advanced electronic repairs across phones, tablets, computers, and game consoles.

This is a hands-on leadership role. You will manage the store and perform complex repairs when needed.

What you'll do, not limited to:

Lead sales & store performance

Own store revenue, profitability, and KPI performance Drive repair, accessory, and device sales through coaching and accountability Improve conversion rate, accessory attach rate, and average ticket Execute promotions and ensure strong in-store merchandising
Perform & lead advanced repairs (required)

Phones & tablets: screens, batteries, charge ports, cameras, speakers, water damage Computers (Windows & Mac): screens, batteries, SSD/HDD upgrades, OS installs, diagnostics Game consoles: PlayStation, Xbox, Nintendo (power, HDMI coordination, thermal issues) Set repair quality standards, reduce rework, and control turn-time Train and support technicians; perform final quality checks
Run clean operations

Scheduling, cash handling, inventory accuracy, and loss prevention Ticket accuracy, parts management, and workflow control Maintain CPR brand, cleanliness, and safety standards
Lead people

Hire, train, and coach sales reps and technicians Hold team accountable to sales and repair standards Build a positive, performance-driven culture
What we're looking for

2+ years of retail management or lead technician leadership experience Advanced electronic repair skills (phones, tablets, computers, consoles) Strong sales mindset with the ability to coach others Experience managing inventory, schedules, and daily operations Confident customer communication and problem resolution
Preferred

Device repair retail background (CPR, independent repair shop, wireless, electronics retail) Multi-device repair experience beyond phones
Compensation

Competitive base pay Performance bonuses tied to store results Growth opportunities within a multi-store organization
Schedule

Full-time, in-store leadership role Retail hours including weekends
Please reply on messenger with answer to these questions:

1. How many years of hands-on electronic repair experience do you have?

Less than 1 year 1-2 years 3-5 years 5+ years
2. Which devices can you confidently repair without supervision? (Select all that apply)

Smartphones (iPhone & Android) Tablets Windows laptops/desktops MacBooks/iMacs Game consoles (PlayStation, Xbox, Nintendo)
3. Which of the following repairs have you personally completed multiple times? (Select all that apply)

Phone screen replacements Charging port repairs Water damage diagnostics Laptop screen replacements SSD/HDD upgrades Operating system installs Game console power or thermal repairs
4. Are you comfortable performing advanced repairs while also managing a retail team and store performance?

Yes No
5. What sales metrics have you been directly responsible for? (Select all that apply)

Conversion rate Accessory attach rate Average ticket value Store revenue goals Gross margin
6. Describe the most complex repair you regularly perform. (Short answer)

7. Describe a time you improved a store or team's sales performance. What metric changed and how? (Short answer)

8. Are you able to work weekends and a retail schedule?

Yes No
9. Do you have experience hiring, training, and coaching technicians or sales staff?

Yes No
Job Type: Full-time

Pay: From $41,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance
Work Location: In person