Job Description

Overview

We are seeking a passionate and dedicated Retail Sales Associate to join our team in Thomasville, Georgia. The ideal candidate will have a strong background in customer service.

As a retail sales associate, you will be responsible for creating a welcoming atmosphere for our customers while educating customers on alternative wellness products.

In addition, you'll be the face of our Tallulah brand and the go-to expert for our customers--helping them explore our alternative wellness products and delivering top-tier service with every interaction.

You'll play a key role in creating a welcoming, informative, inclusive, and engaging experience, helping guests explore our products and find the right fit for their needs.

Whether you're recommending new items, handling purchases at the register, or chatting with a first-time shopper, you'll be building trust and showcasing what makes Tallulah special.

If you're passionate about alternative wellness, love working with people, and enjoy a fast-paced retail environment, this is the place for you.

Responsibilities

Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience. Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice. Address concerns with professionalism and resolve issues to ensure customer satisfaction. Encourage loyalty by signing guests up for rewards programs. Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere.

Beverage & Food Preparation

Provide exceptional customer service by greeting customers warmly and assisting them with their orders. Maintain cleanliness and organization, ensuring compliance with food safety standards. Assist with food preparation and serving, ensuring high-quality presentation of all items. Manage inventory levels and assist in restocking supplies as needed. Operate Clover Point of Sale systems for order processing and cash handling. Handle cash transactions accurately, including basic math calculations for sales. Uphold all food handling procedures to ensure a safe environment for both staff and customers.

Operations & Store Standards

Help open and close the store, handle cash, and follow all procedures and regulations. Check IDs, update customer profiles, and process transactions accurately. Keep the store clean, organized, and fully stocked--from the sales floor to the backroom. Support inventory tasks like restocking, fulfilling online orders, and counting products.

Sales & Performance

Consistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge. Highlight deals and complementary items at checkout to boost customer satisfaction. Stay on top of promotions and product updates to give customers a seamless experience. Stay agile and adaptable in a fast-paced, ever-changing retail environment. Take on extra duties as needed to support the team and store success.

Experience & Qualifications

Previous barista experience or smoke shop experience is preferred. Familiarity with Clover POS systems. Strong time management skills to efficiently handle multiple tasks during busy periods. Excellent customer service skills with the ability to engage positively with customers. Basic math skills for cash handling and retail calculations. Knowledge of food safety practices and preparation techniques.

What You'll Bring

High school diploma or GED. At least 6 months of experience in a customer-facing or sales role, with a focus on service and satisfaction. Minimum 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately. The ability to thrive independently and as part of a team in a fast-paced, compliance-driven environment. Flexibility to work evenings, weekends and holidays. Excellent communication and multitasking skills. Comfort with technology and a willingness to learn new tools. Strong time management and organizational skills. Effective de-escalation and conflict resolution techniques. A positive, proactive mindset and team-first attitude. Natural ability to build rapport and maintain lasting customer relationships.

Even Better If You Have

A background in a sales role or barista experience Previous experience within a regulated retail setting.

Physical Requirements

Ability to stand for extended periods, walk, and lift up to 25 lbs (occasionally up to 50 lbs). Frequent stooping, kneeling, crouching, or reaching. Requires close vision (clear vision at 20 inches or less). Must be able to work in environments with potential allergens (dust, pollen, plant materials).

Work Environment

Fast-paced, community-focused, and wellness-oriented atmosphere. Requires adaptability, teamwork, and high stress tolerance. Potential exposure to allergens; ability to work in confined spaces.

What We Offer

Competitive Pay and Benefits Generous Paid Time Off (PTO) Career Growth Opportunities Product Discounts Community Involvement
Benefits vary by state, role type, and eligibility.

Join the Tallulah Family

Alternative wellness for everyday rebels.

Job Types: Full-time, Part-time

Pay: $16.00 - $21.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off
Work Location: In person