Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style. Coach is part of the Tapestry portfolio \xe2\x80\x93 a global house of brands powered by optimism, innovation, and inclusivity. Selling and Service
Understands organizational objectives and makes decisions that align with the Company priorities and values
Creates personal sales and clientelling strategies in partnership with the management team
Meets customer needs through solution-oriented and forward thinking
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach\xe2\x80\x99s guide to style
Demonstrates Coach\xe2\x80\x99s Selling and Service expectations at all times
Influences customers\xe2\x80\x99 purchase decisions by balancing patience and assertiveness
Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
Flexes personal selling techniques to contribute to overall store financial results
Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers\xe2\x80\x99 specific needs
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Develops product knowledge skills and remains aware of current collections
Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
Sensitive to customers\xe2\x80\x99 needs and tailors approach by reading cues
Builds lasting and loyal relationships with customers
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Workplace and Environment
Creates enthusiasm and positivity for a shared vision and mission
Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
Demonstrates confidence when working with customers
Takes initiative; has a high-level of ownership and accountability for individual results
Welcomes feedback and adapts behaviors as appropriate
Represents Coach as a brand ambassador at all times
Is adaptable and flexible to change
Maintains a calm and professional demeanor at all times
Creates short and long-term strategies to achieve personal metrics and performance goals
Utilizes Company tools to keep self-informed
Handles and offers solutions to customer issues appropriately and involves a manager when necessary
Promotes and endorses a team selling environment
Operations
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
Leverages Coach\xe2\x80\x99s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
Replenishes inventory on sales floor as needed
Processes shipments as needed
Additional Requirements Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet) Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers. Availability: Must be able to work a minimum of 4 hours per week, with availability on weekends. Job Type: Part-time Pay: $15.00 - $18.50 per hour Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
4 hour shift
8 hour shift
Day shift
Evening shift
Morning shift
Weekly day range:
Monday to Friday
Weekend availability
Ability to commute/relocate:
Paramus, NJ 07652: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Health insurance
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